Senior Manager, Technology- Quality Engineering
Apply Now Apply Later Job ID 10082310 Location Orlando, Florida, United States Business Disney Experiences Date posted May 10, 2024Job Summary:
“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
The Senior Manager, Quality Engineering is a critical technology leadership role within Disney Experiences Technology & Digital.
The Senior Manager who joins our team will lead the Quality Engineering Transformation journey driving the AI/ML, test automation, and vendor strategies across multiple businesses and stakeholders. This role will be responsible for estimating, planning, and driving multiple large ($30M+) parallel efforts working closely with multiple development teams across the organization (and the globe). This role is equal parts strategic and tactical requiring constant project delivery while continually developing strategies to optimize and streamline the Quality Engineering practice.
This role provides Quality Engineering for over 50 key application suites, including Theme Parks’ products and travel packages, pricing and yield management, travel agent and wholesale integration, call center applications, merchandise and food & beverage points of sale, dining reservations and payment processing.
What You Will Do
Lead and mentor a team of Quality Engineering Managers, Quality Engineers, and Quality Assurance Analysts to increase automation and leverage AI/ML tools.
Develop Quality Engineering priorities and drive accountability for the performance and results using key quality engineering metrics. Partner with senior leaders and executives to create and maintain the Quality Engineering roadmap that allows for optimal maintenance of current portfolio and delivery of future capabilities, including shift-left and sprint optimization metrics.
Collaborate with technical teams and businesses to ensure clear scope, timeline, risks, detailed user stories and acceptance criteria.
Support a growth culture focused on continuous improvement and cost efficiency. Manage third-party suppliers to ensure they deliver on their commitments and meet or exceed the business objectives.
Build strong relationships with multiple stakeholders, from end users to executives.
Ensure proactive scheduling and communication of key deliverables, milestones, and tasks.
Create and maintain project and departmental budgets, forecasts, resources plans and other expense plans.
Communicate regular updates to project teams and executive leadership on delivery progress, test plan updates, test execution and defect metrics, budget spend and forecast.
Required Qualifications & Skills
Minimum 10 years of related work experience in leading technology teams testing enterprise software solutions.
Experience with implementing testing automation on large scale projects.
Experience leading matrixed testing teams.
Experience with Automation Frameworks and tools such as, Selenium, Node JS, Eggplant, Cucumber, SauceLabs, Jenkins, Harness, qTest, etc.
Experience implementing testing strategies across complex commercial ecosystems.
Experience implementing AI/ML initiatives across multiple platforms.
Demonstrated proactive, clear, and solution-oriented approach when solving issues.
Ability to drive automation to scale while ensuring quality, stability, and maintainability.
Able to drive teams to meet deadlines and deliver under intense business environment.
Experience with Security and Compliance
Required Education
Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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