Service Designer II
Burbank, California, United StatesApply NowApply Later
Job ID 831030BR Location Burbank, California, United States Business Disney Media & Entertainment Distribution Date posted Jul. 22, 2021
Job Summary:DMED Technology Design:
Design at Disney is at the forefront of creating intuitive, innovative, and beautiful products that
our fans love and crave. We strive to design high-quality end-to-end experiences while
maintaining an inclusive and collaborative culture. To us, team-fit and attitude are as important
as hard design skills.
DMED Technology Design is the unified design org for 90+ customer-facing websites/apps
and hundreds of enterprise products in the Disney Media & Entertainment Distribution
(DMED) Technology organization. We are the storytellers responsible for adding “something
special” to our consumers’ experience every day through exciting design, artwork, branding and
UX globally. We are responsible for driving the product design, user experiences, creative
direction, production design, motion design, service design, UX copywriting, UX research and
UX engineering. It is our job to create a framework that delivers consistent, creative and
innovative user experiences for people – whether they are using Disney’s consumer-facing
products, or the platforms, products and tools that help power our business. Crucially, how we
do that work must be both imaginative and efficient, allowing us to also free our team devote
energy to using design to drive innovation.
The consumer portfolio we get to design for includes many of the most trusted and beloved
brands in the world – ABC, ABC News, Disney, ESPN, Freeform, FX, Marvel, National
Geographic and Star Wars. These are great products, and our charge is to always imagine ways
to make them even better; to deliver happiness and magical moments through artistry and
inventive design, reinforcing the emotional connection between consumers and Disney’s
The enterprise portfolio we are responsible for is also critically important – and our colleagues,
partners and businesses will be relying upon us to bring the same kind of imagination, ease and
consistent excellence to those experiences.
The DMED Technology Design Services team develops the fundamental building blocks and
insights that activate a brand's identity, purpose, and expression and enable best-in-class
product experiences across the complete user journey. This mission includes the continued
development of our Content Creative team which includes Production Design, Motion Design,
Visual Design, and UX Copywriting as well as Service Design, UX Research, and UX
Engineering teams. We are a multi-disciplinary design team where you’ll have the opportunity
to collaborate with many design groups and specialties to create innovative products that
people love to use.
Service Designers at Disney is a creative problem solver who looks to collaborate inclusively throughout your process and evolve the way Disney operates. We expect a Service Designer II to work on projects from the ground up and optimizing existing solutions, with in-depth knowledge about the latest design trends and technologies. S/he is passionate about the craft of tying together human, digital, and physical interactions overtime to create a truly differentiated experiences for our users across all of DMED’s products.
Responsibilities:- You will define services and experiences for our digital products
- You will collaborate with a diverse set of stakeholders
- You will work closely with teammates to apply design thinking to understand people’s needs, look holistically at consumer interactions, and constantly iterate user journey forward
- You will be present design work to stakeholders and partners
Basic Qualifications:- 3+ years of relevant industry experiences
- You have experiences building differentiation, loyalty, and long-term business value by meeting users’ needs and exceeding their expectations
- You have a strong understanding of user-centered design principles and best practices
- You are a self-motivated, problem solver
- You can communicate complex concepts clearly and persuasively
- You are hungry for innovation, eager to challenge the status quo
- You have an interest in and aptitude for learning new technologies and design skills
- You have a strong work ethic, are reliable, adaptable, and work well with others
- You can focus your efforts by choosing the most impactful moments to design
- You have strong knowledge of design tools such as Figma, Sketch, and Adobe Creative
About Disney Media & Entertainment Distribution:
Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Streaming Technology LLC, which is part of a business segment we call Disney Media & Entertainment Distribution.
Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.