HR Associate Benelux (Fixed Term Contract 6 Months)

We are looking for a new HR Associate for our Amsterdam office overlooking the Benelux region. This role focuses on providing inquiry services, transactional and administrative support to all levels of employees for Global HR Operations work, processes, and policies. Responsibilities include responding to large quantities of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems.

Responsibilities

• Respond to a large volume of inquiries on HR-related topics

• Utilize knowledge management tools to provide accurate information to employees across the region on a wide range of topics in the employee life cycle, from induction to offboarding.

• Respond to, and utilise case tools to document the details of employee inquiry information.

• Research and resolve issues according to the defined scope and in alignment with local and regional legislation.

• Responsible for drafting employee paperwork and ensuring signatures are gathered accordingly.

• Maintain employee documentation in the HR database

• Transact high volumes of inputs and changes to the HRIS system on a daily basis.

• Review routine reports and follow up or escalate on inconsistencies.

• Provide excellent and efficient customer service. Display a friendly and can-do attitude.

• Recognize and escalate customer issues by reviewing individual case histories

• Ability to provide information and guide employees with ease, in a group setting or on an individual basis, e.g. to deliver induction presentations to new starters; to hold one-on-one meetings with employees to provide policy guidance.

Basic Qualifications

• HR work experience in similar settings and international matrix

• Previous work experience, ideally in an HR administration/HR Operations/Customer Service Centre role

• Written and spoken fluency in Dutch & English languages essential – Any other European language is an asset

Desired Skills and Knowledge

• Demonstrated excellence in customer service

• Very strong verbal and written communication skills, as well as telephone and email etiquette skills

• Ability to multi-task and prioritize/handle competing priorities in a fast-paced environment

• Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes

• Self-motivated to take the initiative and ownership of issues and identify when escalation is needed

• Ability to identify patterns that could indicate systemic issues

• Demonstrated ability to work with diverse personalities

• Demonstrated ability to adjust to change in a positive, productive manner

• Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences

• Demonstrated ability to handle confidential information

• Demonstrated proficiency in Microsoft Office suite

• Experience in working with HR Information Systems software, e.g. Workday, SAP, Service Now

Perks

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing, and at our Disney Store (in-store or online)

• Flexible working is available, four days per week at the office

• Excellent parental and guardian leave

• Be part of our Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

• ...and many more

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.