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Lead DevOps Analyst, Tech Operations

Amsterdam, - - NL

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Job ID 763087BR Location Amsterdam, North Holland, Netherlands Business Disney Streaming Services Date posted Jul. 08, 2020

Job Summary:

The Technical Operations at Disney Streaming Services team serves to shape the technical procedures to be employed by operators in day-to-day business. They accomplish this by working alongside engineers and software developers to gain insight into how backend services and infrastructure are built and the details of their workflows.

This allows them to better understand how to monitor and support vital workflows that deliver our products to our customers. In addition, we function as the DevOps for these services teams and carry out certain tasks on their behalf such as scaling, triaging, building dashboards and being the Tier 1 on-call support for selected teams.

What you’ll do:

-Work side-by-side with our Media Operations team to ensure data, services, media and distribution mechanics function properly to serve all streaming media properties.

-Lead engagement efforts between Technical Ops and Back-end engineers

-Follow Agile development cycles and collaborate with Technical Project Management leads.

-Mentor and develop the growth of junior Technical Analysts.

-Monitor, analyze and comprehend data analytics to anticipate and resolve day-to-day technical problems in multiple toolsets: Kibana, Grafana, Cloudwatch, DataDog, New Relic and Splunk.

-Creatively solve complex data and media issues proactively, in-flight and posthumously.

-Provide detailed explanations to Production Operations and Customer Service with technical knowledge and understanding of incident management.

-Create Root Cause Analysis reports for incidents.

-Execute and monitor production deployments (planned and unplanned) across various back end systems in a fast-paced environment.

-Has to be certified or have exhibited equivalent competency in cloud computing or analytical discipline.


What you’ll need:

-In-depth understanding of data synthesis and processing from origination to completion

-Certified or has exhibited equivalent competency in cloud computing or analytical discipline

-Knowledgeable understanding of programming languages

-Passionate about leadership and helping team members reach shared goals

-6+ years of experience in a technical field

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Capitals B.V., which is part of a business segment we call Disney Streaming Services.

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