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Senior Manager, Production Services

Amsterdam, - - NL

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Job ID 751924BR Location Amsterdam, North Holland, Netherlands Business Disney Streaming Services Date posted Mar. 03, 2020

Job Summary:

The Media Operations Department at Disney Streaming Services consists of agile and

responsive teams of technicians that perform the daily processes and procedures of our live

and on-demand streaming video products. The department’s responsibilities consist of

round-the-clock support for these products, ensuring proper functionality across all


Production Operations is responsible for live/VOD streaming media operations and

fulfillment for various products within DSS. Oversight includes both Linear and Event based

content. In addition, within the Production Operations org sits the Production Service

Operations (PSO) team that oversees issue intake/routing, issue remediation, and

performance/status monitoring.

A qualified Sr. Manager, Media Ops is a lead member of a daily operations team responsible

for delivering high profile media products to market. By mastering in-depth workflow

knowledge and operational experience, this manager guides a team of Supervisors, Leads,

and Operators in the day-to-day activities that enable surfacing and removing live and on-

demand content from all streaming playback platforms. In addition to these media operations, responsibilities will also include collection and organization of data that drive platforms during optimal and service-outage incidents, incident management, procedure documentation, and client and product support as needed, which can include holidays, nights and weekends.


A Senior Manager, Production Ops will:

  • Influence internal and external business direction and make informed technology decisions utilizing detailed knowledge of key proprietary applications

  • Be accountable for the performance and results of multiple related teams

  • Make decisions and provide leadership in high pressure and time sensitive situations, guided by resource availability and functional objectives

  • Serve as the primary axis point between Tech Ops/Program Operations/QoE regarding product related operations

  • Exhibit expert knowledge to analyze the intricacies of complex technical issues; stay informed of industry innovations; provide new perspectives on existing solutions

  • Execute defined processes to validate the quality and availability of live and VOD content Streams

  • Record steps to troubleshoot workflows when issues arise

  • Field workflow requirements from senior staff and gathers data in support of documentation of workflows

Basic Qualifications:

  • Working knowledge of live/on-demand streaming

  • Leadership experience

Preferred Qualifications:

  • Able to provide leadership to managers and professional staff

  • Able to develop departmental plans, including business, production and/or organizational priorities

  • Ability to make decisions about operational best practice and SOP

  • Mastery of Incident Management process and capability to distribute that process to operations staff

  • Ability to quickly grasp new and complex technical information

  • Previous experience working within a cross-functional team

  • Previous experience interfacing with software engineering teams

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Capitals B.V., which is part of a business segment we call Disney Streaming Services.

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