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Area Manager

Apply NowApply Later Job ID 963327BR Location Anaheim, California, United States Business Disney Parks, Experiences and Products Date posted Apr. 28, 2022 Flex Type On-Site

Job Summary:

The Area Manager is a position that influences, teaches and motivates Stage Managers for a Park Operations department (Attractions, Custodial, Food & Beverage, Main Entrance, Retail or Resort Transportation & Parking.) You will ensure the leadership and development of salaried leaders that provide an efficient and safe operation, drive a positive Guest experience, increase Cast engagement and safeguard our brand. You will provide additional capacity to the Operations Manager through assistance with project management while supporting the team efforts to improve Guest service standards; recognize/coach Cast behaviors; and manage the business through Key Business Drivers. The role could be in Downtown Disney, Disneyland Park, Disney California Adventure park, Main Entrance or Resort Transportation & Parking.

You will report to an Area Manager or Operations Manager

Responsibilities:

  • Perform as a leader of leader for Stage Managers. Including: 1 on 1 check-ins with salaried direct reports, creation of Leader Schedules and enhance overall performance of team through building/supporting an inclusive, positive culture.
  • Balance multiple priorities and lead work streams including:
    • Project management support for Operations Manager
    • Develop operations roll call/briefings strategy; participation in departmental meetings and communication of relevant information to Cast Members.
    • Execute area/park/DLR initiatives to drive positive Guest & Cast experiences
    • Workforce Management/ Scheduling strategies
    • Stage Management coverage as necessary to support Operation, Cast and Stage Manager team
  • Work with key partners to resolve issues and remove barriers – includes working with Labor Relations & Employee Relations, make disciplinary decisions, help with return to work issues and escalated Cast concerns. Use discretion to resolve more complex issues or situations.
  • Work with peers across other LOBs in the neighborhood or across the park/site. Manage communication to broad range of partners.
  • Understand the levers to pull to drive metrics in a balanced way to optimize Guest & Cast experiences while providing positive results. Work with Stage Managers to monitor staffing and other expenses while driving revenue/profit.
  • Drive business results. Will have ownership of specific element(s) of the business.
  • Demonstrate creativity to keep offerings fresh and on trend.

Basic Qualifications:

  • 2-4years of leadership/managerial experience leading a team in an operational or related environment
  • Experience leading in a team environment, hold self and others accountable, teaches/influences and mentors others
  • Experience dealing with conflict using partnership and networking skills including key partners outside the neighborhood or across the site
  • Ability to drive positive results of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
  • Demonstrated organizational skills that lead to ability to balance & drive results across multiple priorities and displays time management skills with attention to detail
  • Demonstrated ability to create and sustain positive operational cast and guest service experiences
  • Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology
  • Ability to work a flexible work schedule, including weekends, variable shifts and holidays

Preferred Qualifications:

  • Operations experience in Attractions, Custodial, Food & Beverage, Main Entrance, Retail or Resort Transportation & Parking or similar operational roles (at DLR or outside the Theme Park industry.)
  • Participation in a BERG or other DEI initiatives
  • Experience leading in a union environment
  • Bilingual skills

Required Education

High school degree or equivalent

Preferred Education

Bachelor's degree

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.



About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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