Catering & Convention Services Assistant Director at DISNEY Skip to main content

Catering & Convention Services Assistant Director

Apply NowApply Later Job ID 10031848 Location Anaheim, California, United States Business Disney Parks, Experiences and Products Date posted Nov. 22, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

The Catering and Convention Services Assistant Director provides direct leadership for up to 8 Cast Members in the Catering and Convention Services organization at the Disneyland Resort. You will be responsible for working directly with clients across multiple market segments to plan programs at the Disneyland Resort. You will be responsible for developing a high-performance team, ensuring direct and indirect reports are well trained in their roles, and provide clients and operating partners with excellent work product. You may be required to be the primary Catering and Convention Services contact for high-profile organizations. Additionally, you will be responsible for one of our resort hotels and/or theme park events business and function as the primary advocate for group events within the facilities. This will require working directly with operational leaders to ensure the best possible outcome for events of all sizes. A high degree of competence is required in event planning, menu design, banquet operations, hotel operations and creative problem solving. As a leader, you will model the highest standards of professionalism and embrace the expectations of The Walt Disney Company. This is a site-based role with limited options for remote work.

You will report to Catering and Convention Services Director.

Responsibilities:

  • Provide tactical leadership for approximately (8) Catering and Convention Services Cast members to ensure a high quality experience for our clients, partners and guests.

  • Collaborate with operational and support partners to improve processes and outcomes for our Cast and Clients.

  • Engage with leaders within the Sales teams to ensure the teams demonstrate a high level of collaboration and support.

  • Gain expertise in critical systems that support the line of business.

  • Engage with core operating partners to develop improved product and services for our clients and events.

  • Manage assigned vendor relationships to ensure compliance with all Disney policies and achievement of any contractual vendor requirements.

  • Participate in developing revenue and/or cost forecasting as required.

  • Develop the skills of direct reports to ensure the Cast exceed client and partner expectations and ensure the Cast are prepared for professional growth.

  • Ensure banquet event orders are accurate, timely and informative for operating partners.

  • Ensure Cast receive timely and constructive feedback in an on-going fashion according to company policies.

  • Collaborate with leaders in developing business growth plans.

  • Identify and remove barriers that negatively impact Cast satisfaction or productivity.

  • Develop management reporting to support the business.

  • Evaluate internal Catering and Convention Services policies and make changes that benefit Cast, Clients and Partners.

  • Cultivate Food and Beverage knowledge within the Catering and Convention Services teams.

  • Maintain a high degree of visibility within the hotels to ensure group and event business is supported and valued.

  • Champion a culture of Diversity, Equity, Inclusion, Collaboration, Creativity and Innovation.

Basic Qualifications:

  • 7 years of progressive leadership experience in the lodging industry.

  • Experience in leading teams and managing departmental budgets, forecasts and operating standards.

  • Direct experience in event management, catering, convention services and/or the culinary profession.

  • Proficiency in Sales and Catering booking systems.

  • Proficiency in Microsoft Office programs and applications.

  • Understanding of event technology and support services such as rigging, exhibits set-up, fire marshal codes and event set-up standards.

  • Experience working in cross-functional teams, establishing a collaborative and supportive process for issues identification and process improvement.

  • Entrepreneurial spirit and ability to drive risk-taking.

  • Current knowledge of industry trends in meetings and events.

  • Strong attention to detail and personal organization skills.

  • Strong verbal and written communication skills.

  • Role requires weekends, holidays and evening schedule pending client events.

Preferred Qualifications:

  • Major hotel brand or convention hotel experience in a leadership role.

  • Current experience leading event operations or catering and convention services teams.

  • Culinary knowledge and skills related to banquet menu planning for groups of all sizes.

  • Understanding of yield management and profit improvement strategies in the events business segment.

  • Certifications related to food, beverage or event planning.

Required Education:

  • Bachelor’s Degree or Equivalent level of experience.

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Disney Parks, Experiences and Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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