Member Services Liaison, DVC (Anaheim), Full Time Bench
Apply Now Apply Later Job ID 1244883BR Location Anaheim, California, United States Business Disney Vacation Club Date posted Nov. 30, 2024Job Summary:
The Member Services Liaison role is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our superb member-only lounges and at member-only events. They are stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
The Liaison works in collaboration with and supports the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through Guest Service interactions! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, you are also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.
This position is located in our Theme Parks.
The pay rate for this role in California is $24.15 to $26.10 per hour.
Responsibilities:
- Represent Member Services as part of the overall Disney Vacation Club® Team
- Provide a comprehensive and complex range of services to our Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with all facets of the Member experience and concierge-like services, such as My Disney Experience planning, park tickets, dining reservations, and general park knowledge
- Champion and maintain professional, yet personalized relationships
- Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Members and Guests
- Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
- Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
- Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
- Follow Disneyland Resort and State Food Safety regulations and practices including cleaning and sanitizing beverage machines and parts, precisely storing and displaying snacks, and maintaining overall cleanliness of the lounge.
Basic Qualifications:
- Minimum two (2) years of Guest Service experience
- Extensive knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
- Affinity for opportunities where you can be of service to others
- Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
- Excellent written and verbal communication skills
- Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
- Proficiency in basic computer functions to operate in a Windows environment and other technologies
- Strong organization, planning, and follow-through skills, along with attention to detail
- Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
- Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts
Preferred Qualifications:
- Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
- Basic Food Safety Certification
- Bilingual skills in: Spanish, English, Japanese, Portuguese and French
Additional Information:
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
The pay rate for this role in California is $24.15 to $26.10 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
About Disney Vacation Club:
Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Vacation Club Management, LLC, which is part of a business we call Disney Vacation Club.
Disney Vacation Club Management, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.