Senior Manager – Risk Mitigation & Resolution (DLR) at DISNEY Skip to main content

Senior Manager – Risk Mitigation & Resolution (DLR)

Apply NowApply Later Job ID 10032990 Location Anaheim, California, United States Business Disney Parks, Experiences and Products Date posted Dec. 26, 2022

Job Summary:

Senior Manager – Risk Mitigation & Resolution (DLR)


The Disneyland Resort (DLR) Risk Management Services team is comprised of Guest Claims and Workers’ Compensation. As a leader on the Risk Management team, you will play a critical role in supporting the work of these teams, especially the Workers’ Compensation team.

The Senior Manager – Risk Mitigation & Resolution leads a fast-paced, highly regulated, and dynamic organization focused on reducing DLR’s overall exposure and risk profile, addressing issues related to accommodating employees who suffer occupational injuries, as well as strategically resolving high-risk and aging claims with favorable results for all involved. Key responsibilities include driving business performance by inspirationally leading the employees responsible for the supervision of DLR’s occupational accommodations’ process, as well as those who are responsible for the disposition and adjudication of workers' compensation claims appearing before the Workers’ Compensation Appeals Board (WCAB). This includes leading a team of both salaried and hourly professionals (including the Manager – Business Support, as well as Hearing Representatives, a Technical Advisor, Senior Claims Examiners, and Technical Claims Assistants) with varying levels of experience.


  • Lead the team of Hearing Representatives responsible for representing DLR at the WCAB in matters brought by employees against DLR including review and advice on claim disposition.

  • Lead the team that is responsible for managing DLR’s occupational accommodations process from a risk management perspective and coordinating with DLR employees and leaders so that employees who suffer occupational injuries receive appropriate accommodations.

  • Lead the business support team responsible for the intake, processing, and closure of claim files, as well as the processing of all payments to claimants and vendors.

  • Work directly with claims examiners, leaders, and defense attorneys on the resolution of high-profile claims and matters.

  • Review claim files to ensure the thoroughness and completeness of investigations, the appropriateness of claim reserves, and the effectiveness of claims resolution strategy.

  • Monitor defense counsel firm and vendor billing to assure reasonableness and compliance with litigation management guidelines.

  • Attend formal and informal settlement conferences, depositions, and hearings before the WCAB as needed.

  • Provide or obtain settlement authority within established guidelines.


  • Help set, implement, and achieve department goals and strategies.

  • Create and cultivate a culture where employees bring their best to work every day and where business challenges are met with a spirit of collaboration and willingness to challenge the status quo.

  • Demonstrate transformative leadership by developing and implementing sound business strategies for optimizing people, processes, systems, and culture, to accelerate business performance and drive engagement.

  • Provide strategic and tactical leadership skills, taking concepts and driving to implementation.

  • Adapt quickly to change and display flexibility and agility when faced with challenges or ambiguity.

  • Foster and maintain positive relationships with key stakeholders, attorneys, vendors, and regulatory agencies.

  • Analyze industry trends and business needs to consistently inform operational processes.

  • Interpret and utilize performance metrics and operational indicators to motivate and enhance the overall performance of the team.

  • Maintain compliance with federal, state, and industry guidelines.

  • Recognize and respond to incidents that have significant exposure.

  • Manage claim-level and aggregate financials.

Business Acumen

  • Strong understanding of California Labor Code and WCAB practices and procedures.

  • Ability to work under deadline pressures and handle multiple priorities.

  • Ability to effectively solve problems and make decisions.


  • Ability to actively develop and sustain collaborative and productive relationships with key internal and external business stakeholders, insurers, and regulatory agencies.

  • Ability to influence peers and others within and across lines of business while consulting on day-to-day operational decisions.

  • Ability to influence organizational strategies by contributing information, analyses, and recommendations based on actual operating dynamics.


  • Proactive communicator with strong written, verbal, and presentation skills who can interface effectively at all levels of the company and can appropriately influence business results through negotiation, persuasion, and personal presence.

  • Proven ability to provide analysis and presentations to senior management in support of decision-making processes.

  • Ability to demonstrate and exercise excellent judgment where safety is the top priority.

  • Ability to deliver concise, but informative written summaries in memo and presentation format.

  • Ability to display and role model inclusive behaviors, showing respect for the value of the diverse viewpoints, culture, styles, and experience of people by creating an environment where everyone feels sincerely welcomed.

  • Ability to appropriately handle highly confidential information.

  • Ability to manage and effectively prioritize multiple diverse objectives with a keen attention to detail.

Preferred Qualifications

  • Minimum 10 years of experience adjudicating claims before the WCAB.

  • Bilingual – Spanish preferred.

Required Education

  • Bachelor’s Degree or equivalent, and a minimum of 10 years of progressive leadership experience in insurance, risk management, safety, or related businesses.

Preferred Education

  • Juris Doctorate degree, or Hearing Representative training and certificate, or equivalent.

  • Associate in Risk Management (ARM) or Workers’ Compensation for Legal Professionals (WCLP) Designation.

  • California Self Insurance Plans Department Certification of Claims Administration.

The hiring range for this position in Anaheim, CA, USA is $148,140.00 to $181,060.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.





About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

Watch Our Jobs

Sign up to receive new job alerts and company information based on your preferences.

Specify LocationsSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.