Sr Guest Exp Mgr-Tenaya Stone SpaApply NowApply Later Job ID 7083295220220515 Location Anaheim, California, United States Business Parks, Experiences and Products Date posted Jul. 12, 2022 Flex Type On-Site
- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.
As a Spa Guest Service Manager, you will lead and oversee the daily operation of Tenaya Stone Spa at The Grand Californian Hotel with the goal of providing an exceptional guest experience. You will provide leadership in all spa locations including front of house operations, reservations, front desk, back of house operations, and spa services. Your focus will be on ensuring exceptional guest and Cast Member service by accomplishing the following.
Overseeing all guest and cast member experiences in the spa
Occasionally maintaining schedules for all cast members working in the spa
Possess complete knowledge of all spa services and products while educating and training guests and cast members
Actively promoting spa treatments, services, sessions and retail outlets, as well as programs and special promotions
Handling guest and Cast Member questions and concerns
Providing accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
Regularly attending/participating in leadership development training and ongoing spa training to remain up-to-date on current practices
A minimum of 1 to 2 years of leadership experience in a spa/hotel environment
Lead a diverse team utilizing various motivational and developmental tactics
Excellent communication and listening skills
Enjoy working with people and possess an outgoing personality and ability to provide excellent guest service skills.
Influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
Utilize service recovery methods
Proactive in anticipating guest and Cast Member needs
High school diploma
About Parks, Experiences and Products:
The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Parks, Experiences and Products.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.