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Create Magic and Memories

Sr. Operations Training Manager

Apply Now Apply Later Job ID 628204BR Location Anaheim, California, United States Business Disneyland Resort Date posted 01/11/2019
The Sr. Operations Training Manager will develop innovative strategic training plans, lead process improvement efforts, and be an advocate for change. This role will drive and project manage training initiatives that affect more than one Line of Business and/or area. Provide leadership to salaried and hourly Operations Training team Cast. Additionally the individual in this role will support local training efforts and has client responsibility. Client responsibility includes, leading the integration and sustainment of Disneyland Resort training programs, processes and standards, building strategic and sustainable relationships, assessing training effectiveness for both hourly and salaried Cast, design and activate training strategies in support of Resort priorities, and be a partner for leaders at all levels on local training needs.

Interested candidates should have a flexible schedule considering all days of the week and times of day as needs may flex based on business priorities, audience and training need.


  • Develop strategy and implementation plans for training initiatives that cross more than one Line of Business/Area
  • Design elements of the leadership training strategy; advocate activation and sustainment
  • Lead salaried and hourly Cast on the Operations Training team
  • Lead and influence operating leaders to drive training compliance of all required training (OJT, Regulatory, Compliance, etc.)
  • Lead the development, implementation and follow through on new leader on-boarding/transition plans
  • Assess trends in training needs and develop recommendations to support long term future and current training needs through key metrics (trainee pass/fail rates, continual extension of training parameters, etc.) and/or consultation with area leadership
  • Develop and activate local training strategies to align with overarching Resort training strategies

Basic Qualifications

  • Ability to effectively lead others through change
  • Ability to lead both directly and indirectly at all levels
  • Strong communication and planning skills
  • Effective collaboration and integration skills
  • Proficient in Windows based applications including Word, Power Point and Excel
  • Demonstrated knowledge of Resort business priorities and practices
  • Strong proficiency in problem-solving skills
  • Ability to work in a team-oriented, collaborative environment
  • Ability to integrate multiple groups driving towards a common goal
  • Relies on experience and judgment to plan and accomplish assigned goals
  • Strong facilitation, presentation and interpersonal skills

Preferred Qualifications

  • Disney work experience in Operations, Human Resources or other related fields
  • 3+ years previous Leadership experience

Required Education

  • High School diploma or equivalent

Preferred Education

  • Bachelor’s degree in Business Administration, Human Resources, or other related field

About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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