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Island Office Ops/Payroll Manager - Castaway Cay

Apply NowApply Later Job ID 1075342BR Location Bahamas Business Disney Cruise Line Date posted Apr. 16, 2023

Job Summary:

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line. Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!


The Island Office Operations/Payroll Manager is responsible for managing all office operations including financial, business licensure, immigration compliance, administrative and crew support functions, including operational support to Island Leadership
  • Responsible for the timely and accurate collection, submission and tracking of Bahamian work permits; liaise with governmental officials on process requirements as needed.
  • Responsible for managing and administering payroll and crew administration activities including accurate and timely submission of pay entries and uploads, troubleshooting discrepancies, initiating workflow for contract changes and separations, vacation and sick payouts, crew berthing, monitoring SuperStar for scheduling compliance and resolving time discrepancies.
  • Responsible for managing and administering all petty cash funds, transactions, departmental invoices, records and receipts; Process payments for vendors, contractors and immigration officials;
  • Manage the operational check register, issue check payments, work visa payments, signatures, and financial records and reports;
  • Perform financial auditing functions in partnership with the Business Office Manager, as required.
  • Responsible for coordinating and overseeing all routine and non-routine vendor, crew and immigration travel on/off the island; Coordinate crew leave requests (domestic and international), transportation logistics, crew debarkation packets, and related duties as required.
  • Responsible for overseeing the Data Maintenance role including performing auditing functions to ensure compliance with Local Operating Guidelines, validating that inventory duties are performed on a consistent basis, escalating operational and inventory concerns to shipboard and shore side Merchandise teams, and ensuring operational requirements are achieved. Oversee Bahamian retail outlets to ensure compliance with Disney product and show standards. 
  • Function as the primary point of contact to the company agent and Customs officials for all manifest-related requirements for the island;
  • Assess policies and procedures within Island Operations for continuous improvement and compliance implications; Administer business license and vehicle/vessel registration(s) to ensure documents are current and paid; Stay abreast of key requirements related to National Insurance Board, tax duty, and work permits;
  • Provide leadership and direction to the Island Operations Assistant; Set quarterly goals and objectives that align with business priorities and enable a culture of continuous improvement and a positive crew experience;
  • Additional duties and tasks designated by leadership, when necessary

Basic Qualifications:

  • High School degree or equivalent
  • Demonstrated strong verbal and written communication skills, follow-through skills with high attention to details
  • Ability to work in a flexible environment with competing priorities – should have strong multi-tasking abilities
  • Proven ability to effectively manage and prioritize multiple responsibilities holding self and others accountable
  • Demonstrated strong organizational, time management and follow-through skills, with strong attention to details
  • Demonstrated ability to strong negotiation, influencing, problem solving, as well as continuous improvement process skills
  • Demonstrated strong partnering, coaching and mentoring skills
  • Able to be self-directed and demonstrate strong leadership and relationship skills consistently.
  • Demonstrated strong written, verbal communication and presentation skills
  • Able to use Microsoft Office products and comfortable operating systems in a Windows-based environment
  • Receptive to Island life, living and working on a remote island for 3 months at a time

Preferred Qualifications:

  • College degree or equivalent
  • Ability to operate equipment and company vehicles
  • Prior shipboard or remote island experience
  • Extended experience in managing outdoor custodial activities for cruise industry or large resort operations (4-6 years)
  • Proven management experience in a resort operation in the Bahamas

Additional Information:

This role is based on Disney’s private island in the Bahamas, Castaway Cay.

Applicants must:

  • Be interested in living and working on a private island in the Bahamas
  • Be willing to follow and perform safety role, emergency duties and/or associated responsibilities
  • Be willing and able to uphold the general safety management responsibilities specified in areas and operations under their control
  • Be willing to follow and embrace Environmentality requirements and Company practices
  • Be appreciative of working and living in a multi-cultural environment
  • Be comfortable living in a confined space with strict rules and regulations
  • Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

  • Obtain a criminal background check
  • Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DCL Island Development, Ltd, which is part of a business we call Disney Cruise Line.

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