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Island Operations Director

Apply NowApply Later Job ID 1075346BR Location Bahamas Business Disney Cruise Line Date posted Aug. 07, 2023

Job Summary:

At Disney Cruise Line, you can set sail on the job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment, and has been recognized as the top cruise line for families. Our crew members bring the magic to life to deliver exceptional guest service and create family-friendly fun onboard the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and on our private island paradise in the Bahamas – Castaway Cay! With incredible itineraries that visit exciting destinations around the world, crew and Officers can chart the course for an unforgettable adventure with Disney Cruise Line. Ongoing training and development allows our crew to continuously learn and grow personally and professionally, and Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to Embark on Your Career and Navigate Your Future!


• Responsible for all day to day operational aspects of the Island Operation, including but not limited to overall island infrastructure, guest, cast and crew experience, inventory control, construction, upkeep, maintenance and repair of all island facilities & equipment, cast/crew training, and coordinating other related activities with the appropriate DCL shore side and shipboard leadership • Responsible for strategic delivery of island facilities for guest experience and back of house facilities • Execute and sustain the operational vision of Island Operations across all lines of business, leveraging the overall strategic vision of the island experience; translate and integrate the vision into strategic operating plans focused on innovation and continuous process improvements • Drive enhanced Guest, Crew and financial results taking into account the current competitive environment, Crew welfare and growing expectations of our Guest & Crew • Serve as on-island representation for Disney Cruise Line with local Bahamian governmental agencies; partner with Dir-Island Operations to address daily matter related to island operations • Provides overall strategic, operational direction and leadership to the island operations teams; accountable for performance and results for Recreation, Animal Programs, Maintenance and Environmental, Island Services (Custodial, Landscaping, Pest Control, Galley, Guest Transportation), Medical, Safety & Security and Human Resources • Proactively collaborate and coordinate key business decisions with significant impact to line of business leadership, ship/shore side partners, the Director Island Operations (future) and Vice President Hotel Operations; connect the shore side strategy development and shipboard Guest experience with the island operational tactics • Drive innovation and process optimization efforts as a leader and support the overall island experience mindset to ensure seamless and continuous Guest experiences • Manage and monitor all financial profit and operating expenses including revenue generation, cost containment and resource optimization for the island; oversee budgets, labor management, etc. Actively contribute to the preparation of the annual operating plan • Partners with Dir-Island Operations and designated island and shore side teams to oversee daily progress of island facility enhancements and upgrades; report back on construction projects and guest experience enhancements • Partner with shore side Recruiting & Labor/Scheduling to manage and fulfill local recruitment & staffing needs • Actively champion data driven engagement drivers and utilize metrics and operations indicators to measure, motivate and enhance Crew performance

Basic Qualifications:

• 5+years of resort, island and/or passenger cruise ship operations experience
• Proven knowledge and experience managing a resort operation encompassing multiple lines of business
• Proven experience leading an employee population consisting of multiple levels
• Proven experience working with local Bahamian authorities and government agencies
• Proven experience executing island hurricane preparedness and evacuation plans
• Familiarity of local environmental laws, policies and procedures
•Knowledge of proper food safety & sanitation policies/practices
• Familiarity with public health policies in the Bahamas purchasing and logistics knowledge
• Ability to develop and lead an initiative or project as well as teams within an operation from conception to operation • Legally authorized to work in the Bahamas
• Able to uncover root cause of issues, analyze available options, and articulate solutions to support business objectives
• Able to function as an internal coach to leaders, peers and others by helping them identify and resolve issues, encouraging excellent management practices, anticipating internal organization issues, proposing solutions, and understand the employee perspective
• Bachelor’s degree, Hotel Management diploma or equivalent work experience

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DCL Island Development, Ltd, which is part of a business we call Disney Cruise Line.

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