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Imagine working side-by-side with industry leaders in your field of study. Imagine building upon the skills you've learned in the classroom within a family of legendary brands passionate about creating world-class experiences on a global scale. Now, imagine yourself in a paid Disney Professional Internship.

ALUMNI ONLY: Guest Experience Service Internship - FA 2018

Apply Now Apply Later Job ID 522660BR Location Bay Lake, Florida, United States; Lake Buena Vista, Florida, United States; Orlando, Florida, United States Business Disney Parks & Resorts Brand Walt Disney World Resort Date posted 02/05/2018

Disney Professional Internships





“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

We Are….
Guest Experience Services is an organization supporting Walt Disney World Parks and Resorts responsible for providing internal and external communication in an effort to assist and recover complex Guest situations. Cast Members deliver great Guest service via email, telephone, mail, online chat, and social media. Functions include: post visit Guest Service recovery, Guest Services Billing, and Pre-arrival Special Dietary support. Cast Members may be trained in any or all functions.








This opportunity is exclusively for those students who have successfully completed the Disney College Program and would like to take part in a professional role at the Walt Disney World® Resort.




Responsibilities

Be a part of an original team and culture…

In this role, you will research and respond via email & phone to Guests’ comments pertaining to complex parks and resorts’ issues. You’ll make an impact by contacting Guests via telephone, mail and e-mail to discuss policies, procedures and operations at the Walt Disney World Resort. You’ll drive results by determining and providing the appropriate service recovery based on established service guidelines. This role requires that you interact with all levels and departments of the organization.




Basic Qualifications

What You Bring to the Role…

  • High-level Guest Service skills including conflict resolution, problem solving and decision making skills.
  • Strong partnering, networking and comprehension skills along with oral and written communication
  • Demonstrated organizational skills, with an emphasis on attention to detail.
  • Proven self-starter who knows when to take the required initiative to enhance productivity.
  • Demonstrated ability to work on multiple projects simultaneously.
  • Proven ability to work independently, as well as in a team environment.



Preferred Qualifications

These things are a plus .......
  • Proven strong Walt Disney World property knowledge.
  • Previous program or experience in Guest Relations, Front Desk, Concierge or Park Operations.
  • Demonstrated computer proficiency with Internet and other tools such as Microsoft Office, LILO, ATS, Travel Box, My Disney Experience, CastApp, a la carte, and MAGIC.
  • Proficient in Spanish or Portuguese, both written and verbal.

Required Education

Currently earning a college/university degree as a junior or senior (up to 6 months after graduation) in Communication, Sales and Marketing, Hospitality, Public Relations or related field.

Company Overview

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.

Additional Information

Internship Eligibility:

  • Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship
  • Must be at least 18 years of age
  • Must not have completed one year of continual employment on a Disney internship or program.
  • Must possess unrestricted work authorization
  • Must provide full work availability
  • Must provide own transportation to/from work
  • Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Length: The approximate dates of this internship are June 2018 through January 2019. Interns must be fully available for the duration of the internship.


Recommendation:
Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.

Additional Information:
The positions offered through this posting are all located at the Walt Disney World® Resort located near Orlando, FL. A limited amount of company-sponsored housing may be available on a first-come, first-served basis.


This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.

Apply Now Apply Later
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