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Imagine working side-by-side with industry leaders in your field of study. Imagine building upon the skills you've learned in the classroom within a family of legendary brands passionate about creating world-class experiences on a global scale. Now, imagine yourself in a paid Disney Professional Internship.

Operations Training Intern: Fall 2020

Apply Now Apply Later Job ID 742255BR Location Bay Lake, Florida, United States; Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Jan. 21, 2020

Job Summary:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

We Are….
The Operations Training Team at Disney University provides Line of Business training for Front-Line Cast Members from Park and Resort Operations throughout the Walt Disney World Resort. The Operations Training Professional Intern at Disney University will assist with supporting these core classes and learning events. The intern will heavily interact with the Operations Training Core Facilitators.


Be a part of an original team and culture…
In this role, you will be responsible for:
  • Providing administrative and logistical support for all Operations Training classes
  • Assisting with the preparation and reconciliation of class rosters through the D Learn database
  • Assisting with the recording of web based learning for all Operations Training courses administered at Disney University
  • Supporting the Operations Training Core Facilitators on a daily basis with questions and requests related to their courses and participants
  • Maintaining the department’s monthly newsletter and Cast Recognition TV announcements
  • Assisting with various projects, including Operations Training Core Facilitator auditions, selection process and on-boarding
  • Maintaining training materials and assisting in the development of new tools, job aids and resources

Basic Qualifications:

What You Bring to the Role…
  • Ability to work in a fast paced office environment
  • Minimum 6 months Walt Disney World experience
  • Strong communication and relationship skills
  • Partnering skills
  • Organizational skills
  • Editing and writing skills
  • Computer proficiency with the Microsoft Office suite and Share Point
  • Attention to Details
  • Proven track record for being a self-starter who takes initiative

Preferred Qualifications:

  • Proven strong Walt Disney World property knowledge.
  • Previous program or experience in Guest Relations, Front Desk, Concierge or Park Operations.
  • Demonstrated computer proficiency with Internet and other tools such as Microsoft Office, The HUB, My Disney Experience, CastApp, and A la Carte.
  • Proficient in Spanish or Portuguese, both written and verbal.

Required Education

Junior, Senior or Graduate Level Student, or someone who has graduated within 6 months of their application date, working towards, or having been awarded, a degree in Human Resources, Training and Development, Organizational Development, Education, Communications or related major

Additional Information:

Internship Eligibility:
  • At the time of application, must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship
  • Must be at least 18 years of age
  • Must not have completed one year of continual employment on a Disney internship or program.
  • Must possess unrestricted work authorization
  • Must provide full work availability
  • Must provide own transportation to/from work
  • Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Length: The approximate dates of this internship are June 2020 through January 2021. Interns must be fully available for the duration of the internship, 40 hours per week, as this is a full-time internship.

Recommendation –
Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview.

Additional Information:
The positions offered through this posting are all located at the Walt Disney World® Resort located near Orlando, FL. A limited amount of company-sponsored housing may be available on a first-come, first-served basis.

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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