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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Support Engineer II - IT

Apply Now Apply Later Job ID e765851f-d724-4363-b8c1-938c0975ba94 Location Bengaluru, India / Gurgaon, India / Mumbai, India / Hyderabad, India Business Disney+ Hotstar Date posted Apr. 14, 2022

Job Summary:

Disney Media & Entertainment Distribution (DMED) brings together the Company’s best-in-class product, technology, and commercialization teams together into one global organization. DMED is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company’s content engines. DMED also manages operations of the Company’s streaming services including Disney+, Hulu, ESPN+ and Disney+ Hotstar; and domestic broadcast and cable television networks.

Disney+ Hotstar is leading the way as the largest and smartest video platform in the country, reaching over 300 million users today. We have set a number of world records along the way - including the highest concurrent viewership at 25.3 million during the ICC Cricket World Cup 2019. Disney+ Hotstar today is the one-stop destination for all your entertainment needs - from Live Sports, Indian and International Shows and Movies to all Disney content, including Pixar, Marvel, Star Wars, National Geographic, and Disney+ Originals. We’re looking for the brightest minds to build the future of TV with us.

Disney+Hotstar IT is spread across 3 locations in India closely collaborating with the Star and Disney team frontline the smooth functioning of the organization.
Disney+ Hotstar’s  IT ecosystem is filled with brilliant individuals to create remarkable systems, processes, and solutions, strengthening the business ask.
The Disney+ Hotstar’s IT department oversees all tools and automation to make sure that technology is working for every member of the org with minimized interruptions to the company workflow. We regulate the process of User and access provisioning across the organization.

What is the scope & responsibility of the Role?

  • Support Disney+ Hotstar’s  IT Operations
  • Address user tickets regarding hardware, software, and networking
  • Conduct remote troubleshooting
  • Diagnose and resolve technical issues
  • Installation and support end-user devices.
  • Create technical documentation and SOPs
  • Installing authorized software and ensuring patches and upgrades are applied on end-user  devices
  • Build packages, and administrates Mac, Windows OS, and IOS/Android devices through MDM
  • Complies with all company policies and procedures.
  • Participates in the implementation and support of IT-related policies.

Skills/Strength of an Ideal Candidate

  • Service desk experience
  • Strong Knowledge of macOS and iOS.
  • Experience in Jamf/Intune
  • Administer and provide User account provisioningPerform user account management activities
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Working knowledge of office automation products and computer peripherals,
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Strong troubleshooting and critical thinking skills
  • Troubleshoot client software and basic network connectivity problems
  • Excellent communication skills
  • Knowledge/use of IT ticketing and asset management systems
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Positive and professional demeanorParticipate in ongoing training and departmental development
  • AV/VC deployment experience  (Polycom, Zoom/BlueJeans)
  • 3-4 years of relevant experience
Our Values
- We are customer-obsessed
- We are audacious in vision and action
- We encourage honesty and open dialogue
- We respect everyone and every point of view
- We make objective and data-driven decisions
- We believe trust and accountability go hand-in-hand
- We invest in each other's growth
- We bring our A-game and nothing else
- We take charge and get it done

The Perks
- The glory. Almost too much responsibility. 
- No dress code. Unlimited leave.
- A fun-life balance. 
- A ticket on our rocket ship to the moon. 

Who we are as an employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider employment qualified applicants with criminal histories consistent with applicable law.

Who we are as a company 
We’re Disney+ Hotstar. The go-to destination for over 300 million users for everything from Live Sports, Indian and International Shows and Movies to all Disney content, including Pixar, Marvel, Star Wars, National Geographic, and Disney+ originals. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform that takes over the world wide web and the whole wide world. 

To learn more about our team, check out the following blogs:  

About Disney+ Hotstar:

Hotstar is one of the fastest growing video-on-demand services. Scratch that. We’re Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform - talk about taking over the world wide web and the whole wide world. We believe there are only two ways to realize our goals – by daring or daring more.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Novi Digital Entertainment Pvt Ltd, which is part of a business we call Disney+ Hotstar.

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