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Lead Media Systems Engineer

Apply Now Apply Later Job ID 10076521 Location Bristol, Connecticut, United States / Town of Bristol, Connecticut, United States / The Woodlands, Texas, United States / New York, New York, United States Business Disney Entertainment & ESPN Technology Date posted Feb. 02, 2024

Job Summary:

Disney Entertainment & ESPN Technology's (DEET) mission is to delight consumers worldwide with the news, entertainment, and sports content they want most, with more choice, personalization, and convenience than ever before.

Comprised of Disney’s international media businesses and the Company’s streaming and linear services, the DEET Media Engineering segment aligns technology, content, and distribution platforms to expand the Company’s global footprint to deliver world-class, personalized entertainment experiences to consumers around the world.

DEET is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in conjunction with ESPN; Disney+, the Disney branded direct-to-consumer streaming service; global advertising sales and ad technology for all of Disney’s media properties, including ABC, ESPN, Freeform, FX Networks, National Geographic, and the Disney Channels; HotStar, the leading over-the-top streaming service in India; and the Company’s majority ownership stake in Hulu.

Job Summary

Disney Media Engineers have a clear charter: to transform the capability and flexibility of how Disney acquires, produces, and distributes content worldwide, all while ensuring the highest levels of quality, efficiency, and resiliency.

Disney Media Engineers often find themselves at the crossroads between hardware and software-based technology and must possess a comprehensive theoretical and practical understanding of the technology that powers the generation, monetization, and distribution of all forms of consumer facing linear and digital video/audio content. Responsibility includes numerous systems such as Playout Technology, Studios, Production Control Rooms, Remote Production, Post-Production, Contribution/Distribution Systems, Networking, Cloud Compute, Production Software and Virtual Environment and more.

The Lead Systems Engineer is an expert engineer in several disciplines related to the acquisition, production, or distribution of media content. They are well-versed in multiple technical standards and have hands-on experience in both the sustainment and design/build of production systems.

The Lead Systems Engineer primarily focuses on architecting, designing, and constructing the varied technical platforms that power our linear and digital platforms. The Lead Media Systems Engineer position will work independently, often with the support of junior engineers and 3rd party partners to develop technology that efficiently and effectively delivers on the requirements set forth by technical, business or operations leaders. The Lead Systems Engineer will also be expected to serve as a subject matter mentor and to maintain their best-in-industry technical understanding of their area including the latest trends and technology.

Responsibilities and Duties of the Role:

  • Architect, design, source, and construct media technology environments that allow DEET the ability to acquire, produce, store, stream, distribute our content.

  • Resolve issues that affect acquisition, production, and content distribution across multiple DEET networks including system outages, malfunctions, and related technical problems, and conduct diagnostic testing, repair, and replacement activities necessary to solve routine, specialized, and complex problems.

  • Analyze and troubleshoot streaming audio/video signals in traditional SDI and IP 2110 essence flow routing environments.

  • A passion for solving problems and providing workable solutions

  • Proficiency to analyze and troubleshoot cloud platforms & Software issues

  • Lead third-party service providers by enforcing the agreed upon scope of services within the various signed service agreements (i.e., full time, freelance, union agencies, maintenance providers, contractors, service providers, etc.).

  • Select, train, motivate and evaluate technical staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.

  • Specify and procure equipment, supplies and materials for Media technology systems within budget guidelines; receive and maintain equipment and supplies.

  • Develop long range plans for future media technology needs, including capital improvements, to enhance production and distribution capabilities.

  • Lead the development and implementation of policies and procedures regarding technology facilities with a focus on maximizing the integration of all systems to meet business, marketing, and entertainment goals.

  • Lead operational support of all activities related to operating, maintaining, and programming the audio and video production/distribution systems across the enterprise and other connected properties.

  • Utilize system software health and performance monitoring platforms; troubleshoot and participate in repairing system problems and failures, participates in maintenance of systems, installs software patches, updates etc. to resolve and avoid service problems, and troubleshoots system problems as they relate to these services.

  • Performs upgrades to system hardware and software workflows under the supervision of a more experienced engineer or supervisor.

  • Participates in engineering projects at the direction of more experienced engineers.

  • Reviews and contributes to system/workflow documentation.

  • Participates in regular training and development objectives.

  • Extraordinary influencer who is skilled at connecting the dots at the organization, strategy, program, project, and event levels. YAble to persuade and change the thinking of others without damaging relationships.

  • Comfort working in a fast-paced, growth environment with minimal direction, delivering under tight deadlines while multitasking, prioritizing projects, and communicating priority updates to team members.

  • Able to operate with limited resources, exhibit dispassionate critical-thinking, and creatively solve problems. Motivated and inventive, always finds a way forward—eternal optimist with a committed drive for contributing and making a difference.

  • Any other duties needed to help achieve Business Objectives

Required Education, Experience/Skills/Training:

Minimum Qualifications:

  • 7+ years of demonstrated and relevant experience in leading others, developing technical strategies ensuring efficient design/build, uptime, and overall stability of the technical environments of live media production and distribution.

  • Bachelor’s Degree in electrical engineering, computer science or equivalent major, and/or equivalent work experience.

  • Proficiency in at least one of the following languages: Perl, Python, Ruby, Shell, C or C++

  • Proficient with technologies like microservices, DevOps tools, design principles, practices, standards and guidelines

  • Have expert level knowledge and experience with integrating, implementing, or refreshing broadcast control room equipment, including familiarity with modern broadcast cabling infrastructure used in broadcast environments.

  • Expert knowledge in SMPTE standards for broadcast television and video production/streaming environments with a current certification such as not limited to ST 292M, ST 424M, ST 2110, ST 2059, IEE1588, ST 2022-7, SCTE-104, etc.

  • Expert level knowledge and experience with on-prem and cloud-based storage and compute infrastructure platforms and current technological offerings. At least one foundational cloud certification required, including but not limited to Microsoft Certified: Microsoft Azure Fundamentals, CompTIA Cloud+, AWS Certified Solutions Architect – Associate.

  • Expert level knowledge and experience with compression techniques such as MPEG2/4, HEVC, JPEG 2000, and JPEG XS.

  • Master Expert level knowledge and experience with Evertz software control systems such as frame control via VistaLink or Magnum, EQX/EXE routers, and their monitoring software VLPRO, SDVN, VIP, VUE, MVP.

  • Master Expert level knowledge and experience with major media systems and the vendors that supply them in areas such as asset management systems, file-based workflows, media acquisition, transcoding/encoding, graphics, and NAS/SAN technologies.

  • Master Expert level knowledge and experience with Nielsen (NACAT), VANC equipment, Linear Acoustics, and other related systems.

  • Master Expert level knowledge and experience with coordinated receiver decoders IRDs, core devices, edge devices, timing of video and audio systems, audio and video media file formats are a plus.

  • Ability to create, read and interpret AutoCAD and other technical drawing/documentation tools.

  • Expert track record for designing and building IP-based broadcast equipment for one of the following:

o Routers, switchers, audio boards, signal processers, encoder/decoder, video scalers, playback systems, etc.

o Studio Technology, video walls, cameras, VR set technology, image processing systems, touch screens, lighting, etc.

o File-based workflows like enterprise Media Asset Management systems (Cloud-based Cloud Compute or Local Network-based) including storage, compute, encode and distribution.

o Production control systems such as Imagine Communications or Grass Valley automation systems, Riedel trunking, Lawo, Calrec, Evertz, Ross and others.

o Transmission systems such as RF (Radio Frequency), Satellite Distribution, Fiber Distribution, etc. o AWS Infrastructures and other cloud-based technologies including S3/Glacier storage and cloud compute (EC2) services.

  • Advanced knowledge of observability software development including DataDog, DataMiner, BigPanda and Splunk.

  • Expert knowledge of API’s and how to develop tools and software solutions against them.

  • Knowledge of fiber optics (single mode, multi-mode, MTP) troubleshooting and cleaning.

  • Strong verbal, written, and interpersonal skills.

  • Physical requirements and work environment: Ability to climb ladders, work on raised structures and building roofs, operate areal lift platforms and have valid driver’s license.

The hiring range for this position in New York is $129,900 to $174,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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