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Senior Analyst (Change Management)

Apply Now Apply Later Job ID 10081794 Location Bristol, Connecticut, United States / Santa Monica, California, United States / New York, New York, United States / Seattle, Washington, United States Business Disney Direct to Consumer Date posted Mar. 18, 2024

Job Summary:

Disney Entertainment & ESPN Technology 

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world. 


A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology 

  • Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come. 

  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more. 

  • Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news. 


Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization – engineering, product, design, operations, support and more – come together and move the business forward with oversight, effective prioritization, and guidance. This team synthesizes information from across the business to ensure leaders are armed with all the necessary data before making strategic and financial decisions. From forecasting, funding, tracking, and reporting on projects, to ways of working, and resource management, Business Operations has visibility and input into all aspects of the team.  

Job Summary:

The Senior Analyst, Delivery & Operational Intelligence is accountable for the day-to-day oversight of the change management practices for operations within DE&E Technology. The successful candidate will enable beneficial changes to be made with minimum disruption to IT services. Key responsibilities include assisting resources in understanding the process for submitting change requests, reviewing Change Records for risk mitigation activities, facilitating the Change Advisory Board (CAB) meetings and approving changes as necessary. The Senior Analyst will also assist in the development, optimization and delivery of specific Change Management processes.

Responsibilities and Duties of the Role:

Change Coordination

  • Partner with product/service owners, functional resources, and peer to ensure the proper information is captures for DE&E Technology changes
  • Facilitate CAB conversations
  • Ask probing questions, and strategically understand the scope and implications of pending changes
  • Audit existing changes to ensure records were entered completely and accurately
  • Requirements: organization skills, attention to detail, technical acumen

Change Process Improvement

  • Structures and oversees / executes on change management disciplines within and for DE&E
  • Works within Engineering Services to inventory, analyze, and streamline tools for change processes
  • Works with stakeholders to create continuous service improvement and ensures Service Level Agreements (SLAs) are being met
  • Contributes to relevant service management-related virtual teams to drive strategy and process alignment of internal productivity tools, services, processes and systems
  • Requirements: Project Management, stakeholder management, reporting

Required Education, Experience/Skills/Training:

  • 5+ yrs of relevant working experience in the technology sector
  • Bachelor’s Degree in business management, finance, analytics, operations, marketing/advertising, MBA preferred
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate  
  • Demonstrated project execution skills and experience working directly with IT and business users  
  • Deep functional and technical knowledge of the ITIL workflow platforms such as ServiceNow 
  • Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement  
  • Process minded, accountable, proactive, and agile 
  • Well-versed with working with outsourced service desk and application support teams to leverage and develop processes to continuously identify opportunities to drive processes to L1 and L2 support activities  
  • Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems.  
  • Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations.  

The hiring range for this position in Santa Monica, California is $112,586 - $151,030 per year, in Seattle, Washington is $117,998 - $158,290 per year and in New York is $117,998 - $158,290 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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