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Senior Change Manager

Bristol, Connecticut, United States

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Job ID 904948BR Location Bristol, Connecticut, United States Business Disney Media & Entertainment Distribution Date posted Dec. 16, 2021

Job Summary:

Disney Media & Entertainment Distribution (DMED) brings together the Company’s best-in-class product, technology, and commercialization teams into one global organization. DMED is responsible for the management and distribution, network and engineering operations, sales, advertising, data, and key technology functions worldwide for the Company's content engines. DMED also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ Hotstar; and domestic broadcast and cable television networks.

DMED is an equal opportunity employer – Female/Minority/Veteran/Disability. Our goal is to create an inclusive workplace for all.

The Change Management Lead is accountable for the day-to-day management of the change lifecycle for operations within DMED. Key responsibilities include the development, optimization and delivery of specific Change Management processes. The successful candidate will enable beneficial Changes to be made, with minimum disruption to IT services.

Responsibilities:

Structures and oversees / executes on change management disciplines within and for DMED
Contributes to relevant service management-related virtual teams to drive strategy and process alignment of internal productivity tools, services, processes and systems
Works within Engineering Services to inventory, analyze, and streamline tools for change processes
Serves as Change Manager for DMED Technology to launch, maintain, and improve the Change process
Drives re-structuring data and reporting for service ownership within DMED Tech
Works with stakeholders to create continuous service improvement and ensures Service Level Agreements (SLAs) are being met

Basic Qualifications:

  • 5+ years' experience in managing processes for an organization with progressive experience in building processes and continuous improvement
  • Preferred bachelor’s degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Foundation Certificate
  • Demonstrated project execution skills and experience working directly with IT and business users
  • Deep functional and technical knowledge of the ITIL workflow platforms such as ServiceNow
  • Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement
  • Strong leadership skills in driving engagement, adoption and change for processes and technology
  • Process minded, accountable, proactive, and agile
  • Well-versed with working with outsourced service desk and application support teams to leverage and develop processes to continuously identify opportunities to drive processes to L1 and L2 support activities
  • Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems.
  • Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations.
  • Demonstrated track record of managing and leading high-performance teams toward the successful attainment of challenging goals
Ability to balance the long-term and short-term implications of individual decisions

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business segment we call Disney Media & Entertainment Distribution.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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