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Retention Analytics Supervisor

Apply Now Apply Later Job ID 10067666 Location Buenos Aires, Argentina Business The Walt Disney Company (LATAM) Date posted Feb. 08, 2024

Job Summary:

BUILD SOMETHING BIGGER THAN YOURSELF 

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

How you will contribute to our magical experience?:

The role of Supervisor, Retention Analytics will be responsible for managing and analyzing large datasets that helps creating insights and bringing recommendations for diverse teams to develop strategies with retention purposes. This role will work in close collaboration with Business, Content, Marketing, and Product teams, looking into audience segments, user behavior in platform, lifetime and retention, among other core business metrics.
The right person for this role is passionate about understanding the business intricacies and answering questions related to it, feels comfortable presenting to business leaders, and works with autonomy and as a team player.

The Retention Analytics Supervisor will be responsible for:
  • Provide high quality insights to boost data-driven decisions, and help develop strategies for business growth and customer retention. Identify opportunities of audience/business growth, as well as efficiencies.
  • Manage and design analytical reports with quantitative methods and create dashboards and automated solutions for different stakeholders in the company.
  • Build own benchmarks for KPI´s monitoring, expectations alignments and results analysis.
  • Detect risks and flaws to drive solutions, and leverage opportunities to grow.
What we need from you to be part of this story:
  • Required experience: 2-3 years in similar positions.
  • Experience in business development and projects coordination with multiple stakeholders
  • Strong analytical skills: Experience building reports, dashboards and presentations that drive business decisions.
  • Ability to work independently in a fast paced, deadline driven environment
  • Advance skills using SQL tools is required (Microsoft SQL, Snowflake or similar)
  • Experience with statistical programming languages is desired (Python or R)
  • Familiarity with data exploration and data visualization tools is desired (Looker, Power BI, Tableau, or similar)
  • Advanced level of English
  • Preferred Industries: Digital products, Streaming services, Entertainment

Additional Information:

At Disney, we believe it takes great people to create the memorable experiences, products and services our consumers know and love. We are a team of storytellers and hire under equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability and gender identity. We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive. At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.

#BePartOfTheStory

“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Walt Disney

About The Walt Disney Company (LATAM):

The Walt Disney Company Latin America is the leading family entertainment company in Latin America and has been present in the region since the 1940’s when Walt Disney traveled to Brazil, Argentina and Peru with several artists. As a result of that journey, the Company’s sixth animated film “Saludos Amigos” premiered in Río de Janeiro in 1942.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC Argentina S.A., which is part of a business we call The Walt Disney Company (LATAM).

Apply Now Apply Later

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