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Supervisor, Growth & Retention Analytics

Apply NowApply Later Job ID 10008232 Location Buenos Aires, Argentina Business Disney Media & Entertainment Distribution Date posted Aug. 02, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Be part of the story 

BUILD SOMETHING BIGGER THAN YOURSELF 
 

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

Disney Media & Entertainment Distribution (DMED) brings together the Company’s best-in-class product, technology, and commercialization teams together into one global organization. DMED is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company’s content engines. DMED also manages operations of the Company’s streaming services including Disney+, Hulu, ESPN+ and Disney+ Hotstar; and domestic broadcast and cable television networks.

How you will contribute to our magical experience? :

The role is responsible for Viewer Experience Analytics of Streaming Services. This includes the overview of contacts and help center articles, analyzing Cancellation reasons, customer set up problems, payment issues, content and feature requests in order to provide insights and strategies for growth and retention purposes. The right person for this role is a self-starter, intellectually curious and agile, with ability to collaborate and support several internal and external teams in the creation of ad-hoc analysis/recommendations/opportunities to improve our streaming products.

The VX Product Analytics Supervisor will be responsible for:

  • Provide high quality insights to help in decision-making, and develop strategies for business growth and customer retention.  Measures performance and reports outcomes in a daily/weekly basis with most relevant KPI's converted into insights and key action items to improve efficiency.
  • Manage and design analytical reports for different stakeholders in the company.
  • Detect risks and flaws to drive solutions, and leverage opportunities to grow.

What we need from you to be part of this story:

  • Preferred Industries: Digital products, Streaming services, Entertainment.
  • Required experience: 2-3 years in similar positions.
  • Skills / key Competences: Strong analytical skills. Experience building reports, dashboards and presentations that drive business decisions. Digital mindset, Critical thinking skills, Flexibility and adaptability to new challenging environment.
  • Technical / specific expertise: BI tools (tableau, Looker or similar), Advanced Office package (excel, power point), Advanced SQL (other: R/python).
  • Other: Experience in Projects coordination with multiple stakeholders, helping in digital strategies and recommendations from insights, data analytics, Experience within LATAM markets. Direct contact with EMEA and global teams.
  • Advanced Level of English.

Additional Information:

At Disney, we believe it takes great people to create the memorable experiences, products and services our consumers know and love. We are a team of storytellers and hire under equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability and gender identity. We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive. At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.

#latamstreamingjobs

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC Argentina S.A., which is part of a business we call Disney Media & Entertainment Distribution.

Apply NowApply Later

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