Content Analyst, Legal Knowledge Services at DISNEY Skip to main content

Content Analyst, Legal Knowledge Services

Apply NowApply Later Job ID 10013361 Location Burbank, California, United States Business The Walt Disney Company (Corporate) Date posted Sep. 26, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Job Summary:

The Corporate Legal Department is looking for a Content Analyst, Knowledge Services to support Disney Legal in a content management capacity, with an emphasis on document management.  The Content Analyst will be part of the Legal Knowledge Services team which provides best in class work product lifecycle management, collaboration, connection, and productivity solutions for Disney Legal.

To support Disney Legal’s Document Management System, NetDocuments, the company’s records management strategy, as well as the integration of document and records systems, the Content Analyst will be instrumental in ushering change within Disney Legal.  At the direction of the Senior Manager of Knowledge Services and in coordination with the Senior Content Analyst, the Content Analyst will provide change management and process improvement to improve adoption of our systems, with the objective of empowering the department to understand, adopt and embrace the technology and processes provided by Knowledge Services.


Conduct Change Management and Promote Adoption

  • Gather requirements and submit request tickets to onboard new teams to NetDocuments.
  • Facilitate superuser groups to support ongoing user adoption.
  • Present upcoming changes or current adoption to legal teams.
  • Enhance and improve training curricula for DocuSign and NetDocuments.
  • Analyze results of searches as well as metrics reports on document and records management system(s). usage and present recommendations for increased adoption.
  • Answer user questions after they are onboarded to NetDocuments.
  • Propose changes to improve training, engagement and adoption.
  • Conduct DocuSign and NetDocuments training on a backup basis.
  • Update training materials and Legal Insider (intranet) sites as needed.
  • Promote document and records management compliance through education and training.
  • As needed, consult with users to prepare their email and network folder documents for migration into NetDocuments, coordinating with Knowledge Services Technicians to drive to completion.
  • Contribute to projects related to the Knowledge Services applications.

Manage Portfolio of Legal Knowledge and Content Management Systems 

  • Improve processes for all Knowledge Services to achieve maximum efficiency.
  • Review, analyze and manage enhancements for NetDocuments, DocuSign, the DocuSign Integration, and Legal Insider.
    • Gather and document requirements for enhancements from multiple stakeholders.
    • Develop and conduct creative ways to overcome barriers to resolution.
    • Elevate issues to management when appropriate.
    • Identify and advocate for simple and friendly features and processes in document management (NetDocuments).
  • Curate knowledge base for NetDocuments.
  • Coordinate and test upgrades and changes to NetDocuments and other content systems as needed.

DocuSign Administration

  • Oversee completion of DocuSign administrative tasks by other team members.
  • Report on DocuSign enhancements and changes, assess for user impact and communicate and or train appropriately.
  • Manage DocuSign integration enhancements and drive to completion.
  • Curate knowledge base for DocuSign.
  • Lead DocuSign related project meetings, including the creation of agenda, facilitation, and determining next steps. Follow through on next steps.
  • Identify and propose process improvements to streamline DocuSign workflow.

Records Management

  • Identify and propose process improvements to streamline workflow.
  • Assist with the implementation of process improvements to records management processes.

Basic Qualifications:


  • Bachelor’s Degree required from an accredited institution.

Work Experience:

  • 3+ years of experience working in a professional environment required.

Preferred Qualifications: 

  • Experience working in a law firm or legal department.


Basic knowledge of a document management system

Basic project management

Basic process improvement

Experience training

Support or implementation of a document and/or records application

Analysis of metrics reports on document management system usage; recommendations for increased adoption

Create training materials

Conduct change management

Develop processes and procedures



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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC Enterprises 18 Corp., which is part of a business we call The Walt Disney Company (Corporate).

TWDC Enterprises 18 Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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