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Facilities Management Specialist

Apply NowApply Later Job ID 10009882 Location Burbank, California, United States / Lake Buena Vista, Florida, United States Business The Walt Disney Company (Corporate) Date posted Aug. 09, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

The Critical Facilities organization provides physically secure, environmentally stable, high availability hosting services. In conjunction with the rest of End User and Technical Operations the organization delivers managed facility, server, storage, authentication, and DNS services to Enterprise Technology clients. Our team plays a dual role, managing the data center facility and its assets and providing break/fix support as directed by the Platform and or Network Operations team.

This position is part of the Critical Facilities organization within End User Technologoy Operations. As the facilities management specialist, you will supervise the on-site physical security team 24 x 7, write all the processes and assists with training as needed. This position oversees the Orlando Data Center shipping and receiving warehouse for all data center and office areas equipment totaling millions of dollars each year. The facilities management manage small to medium sized facility repairs and project work (e.g., security fences, doors, cameras, property signage, and various miscellaneous facility related initiatives).

This position is responsible for coordinating data center process and procedures for physical access in all Critical Facilities data centers. The facilities management specialist will obtain and provide material to support monthly, quarterly, semi-annual and as requested access, PCI, SOX and Management audits. Additionally, this position manages all office and miscellaneous facility supplies. This position also oversees and coordinates all Critical Facilies server, application and tool patching and vulnerability management.

Responsibilities:

  • Primary contact for Critical Facilities physical security, application / tool management, general maintenance and general disposition of assets (in the Orlando Data Center).
  • Analyze, process, track and audit all physical access requests.
  • Manage assigned workflow tasks in order to provide timely turnaround to clients, timely resolution and/or escalation of client issues.
  • Troubleshoot, document and process technical issues using the Enterprise Techology ticketing system.
  • Interface with other team members in the Enterprise Technology organization to support deployments, technology evaluations, or other efforts requiring facility involvement.
  • Author, update and maintain all documentation for areas of responsibility; policies, processes, procedures, etc.
  • Provide Critical Facilities’ application and tool support, including vulnerability management.
  • Provide material and support monthly, quarterly, semi-annual and as requested access, PCI, SOX and Management audits.
  • Oversee ODC shipping and receiving warehouse services.
  • Oversee ODC general maintenance services.
  • Oversee and facilitate material ordering.
  • Oversee and support media destruction and disposition of assets (Property Control / hard drive shredding / etc.)
  • Infrastructure repair, expansion and replacement projects and initiatives.
  • Perform financial management for services; contracts, purchase orders, invoicing, etc.
  • Complete services and tool audits.
  • Provide Critical Facilities tracking and reporting (operational, financial, capacity, materials, etc.).
  • Follow policies, processes and procedures.
  • Participate in training programs

Basic Requirements

  • 3 years administration support; relevant facilities experience.
  • Facilities experience in physical security, warehouse operations, policies and procedure creation, and project management / facilitation for small to medium sized projects. Familiarity with Lenel, ITIL, ServiceNow, iTRACS and the Office Suite (Word, Excel, PowerPoint, Project and SharePoint).

Preferred

  • Bachelor’s degree in Computer Science or Business Administration
  • Datacenter experience

Education

Associate Degree or equivalent experience.

#DISNEYTECH

Additional Information!:

DISNEYTECH

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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