Learning & Development Manager - Tech / CybersecurityApply NowApply Later Job ID 10061009 Location Burbank, California, United States / Orlando, Florida, United States / Seattle, Washington, United States Business The Walt Disney Company (Corporate) Date posted Sep. 08, 2023
This position can be filled at any of our hubs at Burbank, CA; Orlando, FL; or Seattle, WA.
Enterprise Technology’s mission is to deliver technology solutions that align to business strategies while enabling efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
As part of the Processes & Performance division of Enterprise Technology, the Technology & Cybersecurity Learning Manager will work within the Communications & Development Programs department that oversees internal campaigns that connect, inform, and engage TWDC employees and promote a one-team culture through programs that foster collaboration and accountability. The team additionally oversees all supporting technology and cybersecurity content designed for employees, including compliance training and awareness campaigns.
This individual will be responsible for developing and implementing both technology and cybersecurity learning and training on behalf of the Enterprise Technology division and in service to the rest of the company. This role will oversee all program elements to design and institute a technology learning strategy that supports employee career growth and development at Enterprise Technology. This position additionally oversees cybersecurity training, including compliance training, for the entire company. Possessing a clear understanding of adult learning concepts, as well as new learning trends for employees, and how to expand upon those practices to drive technology product and service education as well as cybersecurity best practices and compliance, will be critical to this role. Expertise in program development, project management, leveraging metrics and reporting to define what good looks like, and the progress towards established goals will be foundational for this role.
This position reports to the Director of Technology Communication and Development Programs and supports both the Enterprise Technology organization as well as employee learning and training in technology and cybersecurity across the company.
Manage the analysis, design, development, delivery, and evaluation of computer-based training products for the Enterprise Technology teams, educating both end users and technologists
Maintain and improve the existing technology and cybersecurity educational content across all platforms, seeking opportunities to maximize budget and use across teams
Build trusted and effective relationships with stakeholders and partners: Enterprise Technology, Information Security team, Privacy/Legal, Physical Security, Corp. Learning & Development, Corporate and Segment Communications, etc..
Develop learning strategies and and lead initiatives in support of larger technology and cybersecurity projects and programs to drive measurable results in awareness, engagement and compliance (where applicable)
Work with Subject Matter Experts (SMEs), internal creative and writing teams to ensure materials are accurate, effective, aligned to priorities, and consistent in execution.
Provide regular reporting on training enrollment and completion, looking for opportunities to maximize and automate existing processes where possible.
Develop technology and cybersecurity learning and training strategies that complement existing programs, while continuously seeking to improve the employee learning experience.
Ability to develop and deliver strategic proposals to senior leadership that describe technology and cybersecurity learning program recommendations and new training opportunities, including articulation of business value, employee benefits, and ROI as befitting that audience
Aggressively curious with a passion for technology and cybersecurity awareness, learning, training and employee development
Challenge norms and seek opportunities to continuously improve employee L&T offerings in these highly critical areas
At least 5 years Project Management experience with emphasis on learning and training for employees
Experience working in technology and cybersecurity industries
Instructional Design expertise - Support the development of eLearning content and courseware, providing writing and editing expertise for training materials and collateral, including instructor-led training and other relevant learning courseware
Proven track record of delivering new, and improving existing, learning and training courses and programs, from conception to final implementation, tracking and trending use after launch and evolving where needed to deliver upon stated goals and commitments
Ability to communicate and market complex technical messages in a simple, clear and engaging manner within our organization
Basic understanding of information security principles
“Can Do” attitude - Ability to take the initiative, reach out to and coordinate with different people in different departments to bring ideas to life
Excellent relationship-building and influencing skills throughout all levels of the organization.
Strong planning, scheduling, organization, and attention to detail
Intellectual curiosity and flexibility
Microsoft Office, especially PowerPoint
Highly detail-oriented and able to express written ideas, thoughts or facts in an organized and convincing way
Superior organizational and project management skills, as demonstrated by an ability to manage multiple simultaneous projects to achieve milestones and objectives
Solid problem-solving skills, and ability to focus both strategically and tactically to achieve project goals
Demonstrated business savvy, confidence to interface with all levels and ability to maintain confidentiality
At least 4 years experience writing and designing information security educational material for employee and customer.
Instructional design or adult learning certifications
Experience developing learning and training for internal audiences
Experience with technology and/or cybersecurity programs for large companies
Employee events production a plus.
Formal training with data analytics and trending
Proficiency with and understanding of user metrics and analytics, including report generation and dashboards
Proficiency with data visualizations and animations to tell a story
Experience developing training for employee audiences
Experience working with SMEs
Experience working with confidential materials
Storyboarding, scripting, or other storytelling experience in the learning and training space
Passion for employee development programs, their use, and ROI
Formal Change Management training (Six Sigma, etc.)
Formal project management training
Articulate storyline or comparable web-based learning platforms
Passion for technology in the workplace, technical learning, and cybersecurity human risk mitigation programs
BA/BS in communications, applied learning & development, Technology, cybersecurity, or equivalent experience
APTD certification or other related learning & development specialist training is preferred
PMP certification is preferred
The hiring range for this position in California is $112,586 - $151,030 per year and in Washington is $117,998 - $158,290 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About The Walt Disney Company (Corporate):
At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).
Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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