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Mastering Manager (PH)

Apply NowApply Later Job ID 902742BR Location Burbank, California, United States Business Disney Media & Entertainment Distribution Date posted May 11, 2022

Job Summary:

The TV Mastering team is responsible for the Mastering titles produced by Disney Channels, ABC Signature, 20th Television, FX Productions and other production entities. The Distribution Operations Manager coordinates the creation of archival and servicing file assets used to service clients across all media types. The Distribution Operations Manager is the liaison between post-production, vendors, and internal departments.
  • The role will oversee the mastering of episodics, shorts, specials and features.
  • Responsible for ordering Audio, Video, M&E, CC/Subtitles, and other assets from vendor partners.
  • Communicating with Post Production Supervisors/Associate Producers about delivery dates and QC rejections for assigned titles.
  • Escalating issues prior to deadlines being missed and proposing solutions. Updating trackers for each assigned title.
  • Review QC reports to ensure file assets adhere to specs and guidelines.
  • Accountable for driving execution and delivery of multiple high-profile titles with moderate resource requirements, risk, and/or complexity. May lead team-wide projects. Continuously looks for process improvement opportunities.
  • Oversee applicable workflows, ensuring all deliveries have been completed. Communicate deadlines and delivery expectations across functional teams for downstream workflow needs. Escalate delivery delays to appropriate teams, inclusive of contingency plan(s). Partner with other stakeholders to ensure accurate readiness of assets (rights, plans, components, artwork, metadata, etc. depending on specific vertical). Documenting, troubleshooting, and escalating issues - ultimately driving to resolution through collaboration of internal or external partners.
  • Impacts a range of customer, operational, project, or service activities within own team and other related teams; works within broad guidelines and policies.
  • Presents roadblocks and works with management to resolve critical resource conflicts. Interacts with internal and external peers and managers to exchange complex information related to areas of specialization.
  • Role where an employee may spend most of his/her career; top level role in a progression unless specialized skills are acquired or team leadership is applied.


  • Vendor & Asset Management - Key day-to-day tasks include extensive vendor & asset management, communication with internal business ops team, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.
  • Managing Titles - Responsibilities include managing post charts, on time asset delivery, and weekly milestones are met.
  • Managing vendor & supplier performance metrics- Reviewing QC reports and troubleshooting issues identified. Tracking delivery of assets to Digital Asset Management systems. Upholding Disney specifications and SLA with vendors. Reviewing and approving invoicing.

Basic Qualifications:

  • Previous experience working with media, post-production vendor, or entertainment studio.
  • Knowledge of video and audio file formats.
  • Studio/Post Production experience.
  • Individual has in-depth knowledge and experience in own specialty. Uses best practices and knowledge of internal or external business issues to improve products or services; acts as a resource for colleagues with less experience. Role exhibits full knowledge and expertise in the function/specialty.
  • Is capable of solving complex problems; takes a new perspective on existing solutions. Works independently while receiving minimal guidance. Exercises judgment based on the analysis of multiple sources of information.
  • Has in-depth knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
  • Localization Mastering experience a plus.

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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