Media Systems AdministratorApply NowApply Later Job ID 10069961 Location Burbank, California, United States Business Walt Disney Animation Studios Date posted Nov. 15, 2023
Walt Disney Animation Studios combines the best in artistry and storytelling with cutting-edge technology to bring wonderful new characters and adventures to the big screen for audiences around the world. The Studio needs a Media Systems Administrator to join our team of passionate technologists.
The Media Systems Administrator provides the studio with tech support and services relating to media and audio-visual (AV) systems. Responsibilities include hardware/software installation, testing and setup of complex AV systems and equipment, user training, collaboration with other technology teams to provide support where needed, and exploring process improvements. This role will partner with stakeholders, artists, and technologists to provide necessary support to enable the most effective & efficient work experience for studio employees, whether on-site or remote.
This role requires experience/expertise working with media technology and audio visual (A/V) systems. The ideal candidate has strong familiarity with A/V technologies, such as projectors, large displays, video conferencing, audio DSP systems, control systems such as Q-Sys and Crestron, and other common technologies used in media and A/V installations.
Provide support for all media and A/V systems in the studio, including conference rooms, ”Dailies” / digital review rooms, A/V carts, etc.
Assist in the design of media and A/V systems and spaces
Partner closely with the Media teams at the Burbank and Vancouver studio locations to maintain a consistent artist experience across studio sites.
Assist other support staff by providing Help Desk/Service Center style support as needed, monitoring inbound technical support requests, calls, and tickets for all studio employees.
Handle support issues from start to resolution.
Collaborate with other technology teams as needed.
Installation of desktop hardware including workstations, displays, tablets, and related peripherals.
Install/support a wide array of software, both internally-developed and third party.
Support multiple hardware and operating system build processes including Mac, Linux, iOS and Windows, as well as related software & accessories.
Basic support of some server & network equipment as needed.
Work with studio leadership to continually improve tech support procedures and policies.
Help to define how end-user support should be coordinated, delivered, standardized and communicated.
Create thorough documentation of processes and procedures.
Maintain a flexible schedule including possible night or weekend work.
Minimum 2 years experience with media & A/V technology, related technical/user support, preferably in a production setting.
Strong familiarity with A/V technology and trends. Familiarity A/V equipment such as professional projectors, audio/video routing equipment, mixers, speakers, large displays, etc.
Expertise with common video conferencing platforms such as Zoom, Google Chat and MS Teams, as well as hardware platforms such as Cisco and Poly
Working knowledge of Mac OS, iOS and Windows operating systems. Familiarity with Linux desktop.
Familiarity with remote desktop technologies, such as HP Anywhere (Teradici) and HP Remote Graphics Software (RGS)
Familiarity with ticket tracking, tech support tools, documentation platforms, and diagnostic systems.
Proficiency with productivity applications such as OpenOffice, Microsoft Office, Google Workspace.
Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc)..
Strong analytical problem solving skills.
Excellent communication skills and a strong customer service orientation.
Highly self-directed. Manage and prioritize multiple concurrent and competing challenges.
Ability to lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices.
Experience designing & building complex A/V systems, wire integration, etc.
Experience programming control systems, such as Q-Sys, Crestron or AMX
Experience with professional secure streaming platforms such as Sohonet or Evercast
Strong familiarity with computer hardware and components, A+ or similar systems administration certification
Hands-on experience with Linux administration
Strong Macintosh/Windows system administration skills
Experience with/passion for scripting/coding
Familiarity with CG Animation, VFX, or video game production environments & common pipelines.
BS or BA degree in Information Technology, Computer Science, Broadcast Arts, or related technical field, or equivalent professional experience.
The hiring range for this position in California is $85,300 - $114,400 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Walt Disney Animation Studios:
Combining masterful artistry and storytelling with groundbreaking technology, Walt Disney Animation Studios is a filmmaker-driven animation studio responsible for creating some of the most beloved films ever made. Disney Animation continues to build on its rich legacy of innovation and creativity, from the first fully-animated feature film, 1937's Snow White and the Seven Dwarfs, to our 62nd animated feature, Wish, releasing November 2023. Among the studio's timeless creations are Pinocchio, Sleeping Beauty, The Jungle Book, The Little Mermaid, The Lion King, Frozen, Big Hero 6, Zootopia, and Encanto.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Pictures, which is part of a business we call Walt Disney Animation Studios.
Walt Disney Pictures is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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