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Mgr, Distribution Ops-Planning

Apply NowApply Later Job ID 973996BR Location Burbank, California, United States Business Disney Media & Entertainment Distribution Date posted Jun. 14, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Disney Media & Entertainment Distribution (DMED) brings together the Company’s best-in-class product, technology, and commercialization teams together into one global organization. DMED is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DMED also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ HotStar; and domestic broadcast and cable television networks.

DMED Technology creates products, platforms, and innovations for the DMED Segment and the Walt Disney Company by driving the strategic development and use of technology, building scalable systems and products to empower our businesses and engage consumers. With global scale, local presence, and deep technological excellence, DMED Technology helps DMED and The Walt Disney Company optimize technology, platforms, and resources, bring creative ideas to life and create industry-shaping approaches.

The Current Servicing team is responsible for the Servicing, and Localization of titles produced by Disney Channels, ABC Signature, 20th Television and FX Productions.


  • The role will oversee the planning, forecast and delivery process of episodic, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally.
  • Some of the key day-to-day tasks will include managing & developing multiple teams (M-level as well as P-level), developing departmental and delivery plans, setting organizational priorities, and identifying and resolving complex technical/operational/organizational problems.
  • To provide leadership and oversee team, dub studios and vendors across large scale projects and departments.
  • The role is expected to have comprehensive understanding of servicing supply chain within own specialty as well as knowledge of others: End-to-End servicing concepts, Lean Six Sigma theories and practices, and ZORRO principles.
  • The role is responsible for the performance and results of multiple related teams.
  • To be able to develop departmental plans, including business, production, and/or organizational priorities.

Basic Qualifications:

  • 7+ years of progressively complex related experience in the digital distribution space.
  • The role will lead the Professional level employees that collaborate with Technology teams to define tool requirements/enhancements to help scale our workflows.
  • To be able to create best practices documentations and educate internal and external teams.
  • To be able to use data and performance metrics to assist with vendor & partner evaluation.
  • The role should be able to influence and control the performance of internal direct reports as well as external partners (supplier, production, etc.) via data driven methods (Six Sigma, Lean Management, etc.).
  • The role should be capable of proposing an innovative solution to problems to senior executive team.
  • To be able to demonstrate knowledge of process improvement methodologies (e.g., Six Sigma, ISO 9001, etc.)
  • To be able to lead and develop innovative initiatives that help scale our operational workflows and bring cost efficiencies.
  • To be able to manage budget and resourcing responsibilities and communicate needs and results to executives and other managers.
  • To be able to identify and manage risks, perform root cause analysis, recommend remediation plans, and oversee execution/implementation.
  • The role will lead the team to perform extensive research across all inventories, systems, and tools LTS uses for servicing operations.
  • The role will lead the team that oversees content delivery to Tier 0 clients (global platforms), Tier 1 clients (domestic platforms), and Tier 2 clients (local/territory platforms).
  • The role will guide the team to perform complex level planning for domestic and foreign language dub audio and subtitles.
  • Experience in hypothesis driven outcomes, using data and research to help inform.
  • Comfortable in fast changing environment, with frequently changing demands, building and managing relationships with cross-functional stakeholders and circumstances.
  • Expertise leading teams towards business goals.
  • Effective leadership capabilities, and ability to motivate a team.
  • Ability to balance technical and business issues.
  • Ability to communicate with both technical and business experts.

Preferred Qualifications:

  • 7+ years of progressively complex related experience in the digital distribution space and 2+ years of leadership experience.
  • Subject matter expertise in EST/VOD/Digital Distribution specifications, file and packaging formats, workflows, deliverables and quality metrics.
  • Ability to anticipate and respond to client requirements proactively.
  • Up-to-date technical knowledge in digital media tools and technologies.
  • Previous customer service experience and managing clients.
  • Deep understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and pro-res as well as localization requirement for dub and sub assets internationally.
  • Previous experience in working with and managing vendors.
  • Google Workspace proficiency

Preferred Education

  • Bachelor’s Degree and 5 years post production, planning, servicing and localization workflows, asset management and client/vendor management experience.

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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