Operations Specialist at DISNEY Skip to main content

Operations Specialist

Apply NowApply Later Job ID 10031846 Location Burbank, California, United States Business Disney Music Group Date posted Nov. 03, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Department Overview:

Part of the Walt Disney Company's Media & Entertainment Distribution (DMED) segment, Disney Music Group (DMG) is the music hub for TWDC, encompassing all aspects of music commercialization and marketing: recorded music (Walt Disney Records and Hollywood Records), Disney Music Publishing, and Disney Concerts. DMG distributes music both physically and digitally, and also licenses music throughout the world in various forms of media including television, print, gaming, and consumer products.

Job Summary:

This role will assist in ensuring the final steps of audio and video delivery are completed and bundled for distribution.

This includes following up on artwork, audio, metadata, legal rights, publishing, sales and marketing distribution plans and Universal representative validation.

This role is vital to ensuring timely delivery of our digital products to market so that consumers can enjoy their music when they want it and how they want it.

In depth research for issue resolution to include missing products in the marketplace, metadata modifications and partner ticket resolution, to name a few.

Ad hoc research assignments dealing with different databases and different forms of research. Analytical skills heavily utilized.

Entering Print, finished CD & Finished Vinyl orders, based on Sales team needs and managing delivery of final product.                                                             

Work closely with vendors to ensure product workability and timeliness of final manufacturing order delivery.                                                                             

Vendor invoices for processing, keeping in communication with vendors when we are notified that an invoice has not been paid and other situations.

Cross train with asset curation, to include purchase order creation, vendor management, invoice processing and frontline asset curation.        

Overall working with internal and external IT teams to trouble shoot and develop system updates and enhancements.


Product readiness management (Analyzing metadata for standards and practices accuracy; working with other teams to ensure all clearances and assets are in and ready, sending metadata into distributor systems; scheduling each product, adhering to detailed timing and partner instructions; ensuring all product data is correct before delivering to DSPs).

Ad hoc research assignments (Catalog metadata and delivery research; troubleshooting missing products / incorrect metadata).

Physical manufacturing process management (Invoicing, print and finished good ordering, relationship management with vendors).

Cross team coverage (Cover additional operational tasks as needed, dependent heavily upon workload across the team).

Required Qualifications:

  • Minimum of 2 years working with metadata, preferably in the entertainment field
  • Minimum of 2 years of experience in production, preferably in music
  • Ability to map out and understand downstream effects of decisions
  • Ability to review processes regularly and suggest improvements
  • Works great under pressure and dealing with large volume and pressing timelines
  • Ability to influence co-workers across all levels and departments on best practices
  • Highly Organized
  • Attention to detail, problem solving, and accuracy is critical
  • Adhering to partner and distributor rules and guidelines is essential
  • Adaptable; quick learner
  • Strong work ethic
  • Good interpersonal skills: very customer and service focused
  • Responsive, inquisitive, thorough, and patient
  • Energetic, efficient, excellent time-management skills; this is a FAST-PACED, continually evolving environment

Preferred Qualifications:

  • Strong technical aptitude essential; knowledge of advanced Excel, and database structures preferred
  • General knowledge of asset database management a plus


  • Bachelor’s degree preferred


About Disney Music Group:

The music is the soundtrack of our lives – from your favorite hits by popular artists to beloved tunes from films like Mary Poppins and Frozen. Find the music that rocks your world right here at the Disney Music Group (DMG), headquartered in Burbank and home to Hollywood Records, Walt Disney Records, Disney Music Publishing and Disney Concerts. DMG releases film and television soundtracks from the world’s biggest entertainment brands, including Disney, Pixar, Marvel, the legendary Star Wars, ABC and Disney Channel, alongside pop, dance, family music and the catalog of classic rock band Queen. DMG is also an innovator in music distribution and live concerts. If music is your passion, come be a part of the team that brings it to ears all over the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hollywood Records, Inc, which is part of a business we call Disney Music Group.

Hollywood Records, Inc is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

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