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Parking Services Manager

Apply Now Apply Later Job ID 524785BR Location Burbank, California, United States Business The Walt Disney Company (Corporate) Brand The Walt Disney Company (Corporate) Date posted 02/07/2018
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

This position is responsible for management oversight of the parking process and systems for the campus locations and properties within the West Coast portfolio. The position reports to the Manager, Support Services and will interface and work with all business units, Production Services, Security, Events Services and the Call Center. They are the visible and accessible point of contact for all parking service related strategy, planning, and operational function. They will be expected to work on special projects and conduct research on an ad-hoc basis as directed by business need; will be accountable for the development, implementation, and operation of the parking systems; and partner with internal Real Estate Operations groups on a regular basis as strategies for parking logistics are developed.


Management of Parking Logistics
  • Manage parking assets for three primary campus locations in Burbank, Glendale, and Prospect, and at leased facilities as needed
  • Develop, implement, and update policy documents
  • Manage allocation and create strategic plans to optimize utilization in general/reserved parking lots utilizing metrics and current/future logistics
  • Act in consulting role in regard to design aspects of new lots and parking structures
  • Manage hardware associated with parking systems working with DTSS and Security
  • Manage new parking software development and implementation process
  • Manage/design traffic flow, signage, gate access, electric vehicle charging and other traffic requirements
  • Ensure all parking related AutoCad drawings, data bases, documents (Tririga) are accurately maintained and updated
  • Manage seasonal or hired staff as required by need or demand; provide direction and guidance for required administrative support
Management of Traffic Flow and Pedestrian Safety Projects
  • Plan and conduct comprehensive field surveys to identify sites for increased parking facility efficiency and safety; conduct parking studies and audits by collecting data in the field or contracting with third-party vendors; run analytical reports to summarize and present current situations and possible solutions to senior management; create presentations for senior management to review
  • Collect information regarding headcount, future construction, move timeline, etc., and prepare maps, graphs, and diagrams to illustrate findings to develop long term plans
  • Develop striping plans and signage strategies to improve safety and traffic flow for various parking facilities
  • Prepare responses to internal suggestions, concerns and complaints; serve as the point-of-contact on all parking inquiries
  • Develop, implement and update policy documents for various properties
  • Track and maintain parking supply and demand; contract parking management services if overflow is anticipated and valet services are required
  • Serve as point of contact with internal synergy partners such as Security, Special Events, operations managers, and project managers to discuss logistics of production shoots, construction projects, or events requiring parking or parking staging; interface with Security, HR, and Risk Management on parking requests and relevant incidents
  • Manage third party parking management/parking audit vendors; hire and schedule parking management contractor as needed; request utilization studies and audits; assist with obtaining costs from subcontractors; review invoices and cost estimates
  • Manage small parking service projects including but not limited to installation of EV charging stations, safety projects related to pedestrians or vehicles, and capital projects
  • Locate and define new process improvement opportunities to be proactive and strategic
Client Management
  • Act as main point of contact for all parking service concerns, issues and logistics
  • Manage assignment for executive reserved spaces, coordinate parking allocation for special events, promotions, construction, and policy changes
  • Focus on exceeding client expectation; develop strong relationships with internal and external partners; work with other team members to identify and prioritize projects and provide complete justification for project execution
  • Provide accurate data and analysis with focus on demand, usage, and compliance
  • Support Corporate Real Estate on master planning as it pertains to parking services

Manage and Support REO Capital Projects
  • Support and be available to participate in all pertinent REO capital project work
  • Manage EV charging station installations and maintenance; assist with obtaining costs from subcontractors and assigned vendors
  • Be an engaged and active contributor with a “seat at the table” to represent Parking Services, the Support Service team and the Real Estate Operations organization

Basic Qualifications

  • Minimum of 2 years professional experience
  • Data management and analysis experience
  • Parking management experience
  • Understanding of traffic planning and mobility
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Strong written and verbal communications skills
  • Ability to be flexible and juggle priorities
  • Expert User in Microsoft Excel (macros, pivot tables, etc.)

Required Education

  • Bachelor’s degree (4 year degree)

Preferred Education

  • Degree in Industrial Engineering, Business, Statistics or similar preferred.

Company Overview

At Corporate, you’ll team with the best in the business to build one of the most innovative global businesses in any industry. Uniquely positioned at the center of an exciting, multi-faceted Company, the forward-thinkers at Disney Corporate constantly pursue new ideas and technologies to help the Company’s many businesses drive value, all the while gaining something valuable from the experience themselves. Come see the most interesting Company from the most interesting point of view.

Additional Information

This position is a legal entity of The Walt Disney Company, an equal opportunity employer.
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