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Program Manager, Domain Names

Burbank, CA - US

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Job ID 746776BR Location Burbank, California, United States Business The Walt Disney Company (Corporate) Date posted Feb. 12, 2020

Job Summary:

Enterprise Technology is responsible for technology strategy and management, central engineering, architecture, IT, and technical operations for The Walt Disney Company. In addition to supporting the guest-facing digital products of the company, Enterprise Tech also provides back-of-house services, from the network layer on up.

Domain names (e.g. are critical intellectual property assets, as well as part of the technical infrastructure of web, e-mail, and other applications. The Enterprise Domain Name Management team within Enterprise Technology owns enterprise management and governance of the company's domain name portfolio, front-line service for the domain names in the Corporate business segments, as well as supporting work involving domain names across the company.


This role will focus on request fulfillment for the many different workstreams the team handles on a day-to-day basis. This includes everything from working with customers on full product cycle requests (requirements gathering, project planning, confirming milestones, and communication with the customer) to updating status on daily request flow. In addition, this role is responsible for project management, including everything from simple domain name registrations to complex DNS redelegations that require coordination with multiple teams. There will be extensive cross-training with other team members to occasionally provide out of office coverage.
  • Provide support for Domain Name Management activities across all of our brands; including ABC, ESPN, Marvel, Pixar, Lucasfilm and newly acquired properties
  • Keep project status and reporting activities up to date
  • Assist with research projects related to new products and advertising campaigns
  • Attend meetings with stakeholders across many different business segments, take thorough notes, and report results
  • Participate in discussion regarding domain name management strategy
  • Review domain name monitoring data, and provide suggestions for followup
  • Provide assistance to domain name points of contact in other business segments regarding fulfilling requests, access to vendor tools, etc.
  • Work with our International business segments, including EMEA and APAC
  • Help identify when it is necessary to refer incidents to our Legal and/or Information Security teams, and follow up on needed actions

Basic Qualifications:

  • Experience in a fast-paced enterprise technology environment at a multinational corporation
  • Experience working with 3rd party vendors
  • Experience working with non-technical customers to determine business needs and identify solutions
  • Experience in tech project/program management, including weekly coordination of work activities
  • Business analyst experience, including identifying opportunities for process improvements
  • 3 years+ experience in technical capacity
  • Basic understanding of the domain name industry and the purpose/uses of domain names
  • Understanding of the Domain Name System (DNS), both client and server
  • Knowledge of SSL/TLS, CAs, CSRs
  • Interpersonal, analytical, problem solving, and negotiating skills
  • Must be able to adapt to rapidly shifting priorities in a fast-paced environment
  • Keen eye for details, including ability to discern one-character differences in data/reports
  • Ability to organize tasks/priorities and manage time effectively
  • Comfortable learning and using a variety of processes and technical tools to get things done
  • Ability to effectively complete occasional monotonous and/or repetitive tasks
  • Ability to effectively communicate technical topics to a non-technical audience
  • Must be able to adapt to rapidly shifting priorities in a fast-paced environment
  • Writing documentation for procedures
  • Knowledge of various project management methodologies and tools (Microsoft Project, OneNote, SmartSheet, etc.)

Preferred Qualifications:

  • Experience configuring name servers
  • Experience handling DNS requests from customers
  • Experience handling web redirect requests from customers
  • Experience in technical writing
  • Experience working with legal teams
  • Experience with intellectual property concepts, and how they relate to domain names
  • Successful history of client contact, including experience in setting and managing client expectations
  • Experience in technical writing
  • Strong knowledge of DNS, web, e-mail, and other Internet service architectures
  • Understanding/Experience with the domain name business, including registrars, registries, gTLDs (new and old), and ccTLDs
  • Experience with transferring domain names
  • Understanding of the WHOIS protocol, and using it to gather domain name registration data
  • Understanding of HTML, basic web design concepts, and 301/302 redirects
  • Experience creating, using, and maintaining open-source and/or bespoke software
  • Familiarity with Service Now, Confluence, Jira, Microsoft Word, Microsoft Excel
  • 3+ years experience with Unix command line tools, such as grep, diff, sed, git, etc.
  • Writing documentation for enterprise policies

Required Education

  • Bachelor’s Degree

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Corporate), which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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