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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Solutions Engineer II

Apply Now Apply Later Current 21CF Employees and Freelance / Contractors Apply Here Job ID 763561BR Location Burbank, California, United States; Bristol, Connecticut, United States Business Direct-to-Consumer and International Date posted Jul. 24, 2020

Job Summary:

Customer Solutions Engineering – Enterprise Products
Customer Solutions Engineering is seeking a Solutions Engineer II - Enterprise Products team member with a passion for building and supporting world-class products and a relentless focus on shaping a stellar experience for users across multiple enterprise level platforms. We are an energetic group tasked with delivering platforms that power sites, apps, and services in the digital space.

Direct to Consumer and International
Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world.

DTCI is an equal opportunity employer – Female/Minority/Veteran/Disability. Our goal is to create an inclusive workplace for all.

Responsibilities:

As part of the Enterprise Products team, the role will require service leadership to follow defined plans, execution and monitoring of all service support activities, in partnership with our internal stakeholders and external technology vendors. They will act as the primary liaison between business users and technical personnel, ensuring timely resolution of issues and escalation of critical business problems. This position will also be the subject matter expert (SME) for related business processes and will be accountable for identifying and mitigating risks to the service delivery and proactively addressing issues before they impact service levels. They will ensure the continual operational health of the applications by responding to technical support issues, driving continual service improvement and collaborating with other support and development teams to deliver on the Enterprise Products mission.

Basic Qualifications:

  • Minimum 2-3 years practical experience working on expansive Enterprise Platforms, including Content, Asset, and Metadata Management, Content Ingestion and Distribution, and Video Pipelines.
  • Understanding of Agile/Scrum/Kanban methodologies and practical experience working in cross-functional feature development and/or support engineering teams.
  • Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders.
  • An experienced writer, whose style can range from operational guides to formal announcements to engaging updates.
  • Energetic self-starter with a logical approach to problem solving and a technical aptitude.
  • Be conversant in modern technical concepts and engineering practices in order to participate in detailed story discussions or feature scoping.
  • Basic understanding of data modeling, specifically ability to define and build schemas for content objects that define both a UI for an end user, as well as JSON or JSON-LD output in APIs.
  • Knowledge of application monitoring and performance management tools such as HP Openview, Nagios, Catchpoint, Datadog, New Relic, App Dynamics, etc.
  • Enthusiastic about helping people, solving problems, and championing products.

Preferred Education

  • Bachelor’s Degree

Responsibilities:

As part of the Enterprise Products team, the role will require service leadership to follow defined plans, execution and monitoring of all service support activities, in partnership with our internal stakeholders and external technology vendors. They will act as the primary liaison between business users and technical personnel, ensuring timely resolution of issues and escalation of critical business problems. This position will also be the subject matter expert (SME) for related business processes and will be accountable for identifying and mitigating risks to the service delivery and proactively addressing issues before they impact service levels. They will ensure the continual operational health of the applications by responding to technical support issues, driving continual service improvement and collaborating with other support and development teams to deliver on the Enterprise Products mission.

Basic Qualifications:

  • Minimum 2-3 years practical experience working on expansive Enterprise Platforms, including Content, Asset, and Metadata Management, Content Ingestion and Distribution, and Video Pipelines.
  • Understanding of Agile/Scrum/Kanban methodologies and practical experience working in cross-functional feature development and/or support engineering teams.
  • Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders.
  • An experienced writer, whose style can range from operational guides to formal announcements to engaging updates.
  • Energetic self-starter with a logical approach to problem solving and a technical aptitude.
  • Be conversant in modern technical concepts and engineering practices in order to participate in detailed story discussions or feature scoping.
  • Basic understanding of data modeling, specifically ability to define and build schemas for content objects that define both a UI for an end user, as well as JSON or JSON-LD output in APIs.
  • Knowledge of application monitoring and performance management tools such as HP Openview, Nagios, Catchpoint, Datadog, New Relic, App Dynamics, etc.
  • Enthusiastic about helping people, solving problems, and championing products.

Preferred Education

  • Bachelor’s Degree


About Direct-to-Consumer and International:

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

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