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Sr Manager, Employee Relations

Apply NowApply Later Job ID 993688BR Location Burbank, California, United States Business Disney Media & Entertainment Distribution Date posted May 31, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

The Walt Disney Company's Media & Entertainment Distribution (DMED) is a new, global business segment for The Walt Disney Company with the mission of providing consumers around the world access to the content they want most, on the latest platforms, at a time of rapidly-evolving consumer habits. Combining the Company's direct-to-consumer streaming services – ESPN+, the Disney+ streaming service and its ownership stake in Hulu – alongside Disney's international media businesses, DMED aligns cutting-edge technology with world-class content and beloved brands to expand the Company's global footprint and deliver highly-personalized entertainment experiences to diverse consumers around the world.

The Senior Manager, Employee Relations (“ER”) will support the DMED function by providing clients (employees, leaders, HR Business Partners, etc.) with ER expertise and services, including: conducting complex investigations related to Company policies, determining investigation findings and recommendations, drafting various investigation-related documents, advising on a wide-range of ER issues, interpreting policies and practices, and reviewing performance management documents. The Senior Manager, Employee Relations will also help on various ER related projects, including assessment of organizational changes, ER data and analytics, and ER training for HRBPs and employees.

The Senior Manager, Employee Relations must be able to perform work with little supervision, exhibit superb written and verbal communication skills, handle a wide range of complex and highly sensitive employment situations, and demonstrate strong emotional intelligence to skillfully interact with employees at all levels of the organization with a wide range of personality types and backgrounds. This role must also be able to lead others.


  • Conduct complex and sensitive employee investigations with little supervision, including determining appropriate investigation strategies, leading witness interviews and any required document review, and determining findings and recommendations for appropriate resolution.
  • Where applicable, draft well-written investigation-related documents, including leader/HRBP talking points, written warnings, case executive summaries and other documents with little supervision.
  • Partner collaboratively with HRBPs, Legal, Global Security, Information Security, Management Audit, Communications, Diversity & Inclusion and others to execute thorough investigations. Influence decisions where appropriate.
  • Input cases into the ER database case management system accurately and timely.
  • Responding to employee complaints with federal, state and local administrative agencies.
Other Core Employee Relations Work
  • Assist in the determination and implementation of reasonable accommodations for individuals with disabilities. Assist in managing complex situations related to various leave of absences.
  • Assist HRBPs with the assessment and review of performance management, including the editing, review and execution of performance advisories and performance improvement plans.
  • Assist with the data reporting and analytics of ER cases for themes, trends and root causes to provide insights and recommendations for decision making and prevention of ER risk.
  • Promote knowledge and understanding of Company policy and of relevant employment laws through coaching, presentations, and training.
  • Assist in ongoing review and updates of the Employee Policy Manual, Teacher’s Guides and procedures.
  • Assist with the assessment of organizational changes.
  • Build relationships with key ER partners, including Human Resources, Legal, Global Security, Information Security, Management Audit, Communications, Diversity & Inclusion and others.
  • Assist with other ER project work and consultations related to the employee experience as needed.

Basic Qualifications:

  • Minimum of 7+ years Employee Relations experience, with 2-3 years in relevant experience leading others.
  • Demonstrated experience leading a wide variety of complex employee investigations with little supervision.
  • Excellent decision making, problem solving, critical thinking and root cause/analysis skills.
  • Demonstrated investigation and consultative skills
  • Advanced understanding of employment and HR related laws, regulations, policies, principles, concepts and practices, including Title VII, ADA, ADAA, and FMLA.
  • High emotional intelligence and strong people skills
  • Ability to handle highly sensitive and confidential matters with compassion and equity.
  • Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed
  • Experience working with senior executives in an “influence-without-authority” role.
  • Ability to position self as credible, proactive and a trusted thought-partner.
  • Independent work style, balancing the need for collaboration with minimal supervision.
  • Ability to manage multiple projects with strong time management and prioritization skills
  • Excellent communication and presentation skills, including verbal and written
  • Strong people leader

Preferred Qualifications:

  • Juris Doctorate Preferred

Required Education

  • Bachelors Degree Required

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Operations LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Operations LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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