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Systems Reliability Engineer

Apply NowApply Later Job ID 7119033420220515 Location Burbank, California, United States Business The Walt Disney Company (Corporate) Date posted Jun. 28, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

This position is for an experienced SRE eager to play an integral role on the Systems Reliability Engineering team for Disney.

Responsibilities :

Primary responsibilities include designing, building, and supporting web application systems for a large scale enterprise production environment that hosts a variety of online properties for The Walt Disney Company.

The Senior Systems Reliability Engineer is expected to have expert level systems administration skills on both the Linux and Windows server platforms, and must have extensive experience with Apache, IIS, and Tomcat. This position will focus on systems and application stability, security, performance, and capacity management, as well as documentation. The role requires participating in an on-call support rotation.
 
This position works closely with various business Engineering and Production teams to gather requirements, troubleshoot issues, and provide stellar customer support. The role requires someone who is creative, proactive, constructive, and highly motivated. The Senior SE must be prepared to work in an extremely collaborative and high-energy environment. 

Basic Qualifications :

Technical Requirements
  • Understand how to install and configure operating systems, specifically with expertise in Windows 2003, 2008, and RHEL.
  • Proficient with cloud platforms/technologies, preferably AWS (Azure and/or Google also a plus).
  • Recognized as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, setup, configuration, tuning, and troubleshooting.
  • Proficient in web or server technologies:  Tomcat, IIS, Apache (IHS), WAS, WCS, MySQL, Oracle, MSSQL, etc., including being able to perform basic setup, configuration, and troubleshooting.
  • Recognized as a subject matter expert on at least one scripting or programing language (e.g. Python, Terraform, Ruby, JavaScript) and able to build unit test suites for all automation scripts and/or software being developed.
  • Expert on HTTP, TCP/IP, SNMP and DNS.
  • Able to implement existing base standards for new systems and/or applications with mentoring for all of the following:
    • Site monitoring and instrumentation
    • Application monitoring and instrumentation
    • System monitoring and instrumentation
    • Resiliency and performance
  • Able to diagnose simple to complex system problems.
  • Understand internet technologies and network protocols, including HTTP, basic load balancing configurations, security zones, VIPs, etc.
  • Perform peer review for new firewall, VIP and SAN requests.
  • Able to interpret and build F5 iRules.
  • Understands and correctly maps tiers of SAN storage to business needs.
  • Understand application design and dependencies for the sites the team supports.
  • Has expertise on one or more load balancer platforms (setting up pools, VIPs, layer 7 routing, debugging).
  • Able to author tools and scripts to be used by others to automate repeatable production tasks in standard languages like bash, csh, batch or VBscript. 
  • Advanced skills in at least one configuration management tool (e.g. Chef, Puppet, etc).
  • Able to author test plans for use by peers and junior SE’s.
  • Able to perform and provide in depth analysis on load test runs against a moderately complex system.
  • Demonstrates exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the SE team.
  • Demonstrate ability to independently triage moderately complex incidents.
  • Independently resolve moderately to highly complex system and application incidents.
  • Able to identify and propose system and application fixes for performance bottlenecks.
  • Able to evaluate new application requirements for capacity and run-time best practices.
  • Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
  • Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.

Communication and Leadership Requirements
  • Excellent verbal and written communication to all levels in the organization.
  • Serves as primary point of contact with Manager.
  • Ability to lead functional teams in systems integration and design including writing operational specs, architectural diagrams, test plans and requirements management.
  • Communication of ideas and solutions in a clear and organized manner.
  • Clear and effective presentations to groups of people.
  • Effective project management and planning on large-scale projects (familiarity with agile/scrum and water-fall project management a plus).
  • Ability to design and deliver training to other staff.
  • Construction of concise and complete technical documentation.
  • Mentoring of Jr. Staff on technical material.
  • Viewed as a reliable technical resource for others.
  • Detailed understanding of the goals and requirements of the business supported.

Preferred Qualifications :

  • Typically has 7 or more years of experience with relevant internet technologies and with implementing, administering, and supporting production websites and backend support systems.

Required Education :

  • Bachelor of Science degree in computer science or related field or equivalent experience in technical operations and software engineering

Preferred Education :

  • Masters of Science degree in computer science or related field or equivalent experience in technical operations and software engineering
  • AWS related certifications

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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