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Account Servicing Operations Clerk

Apply NowApply Later Job ID 974467BR Location Celebration, Florida, United States Business Parks, Experiences and Products Date posted May 08, 2022 Flex Type Hybrid

Job Summary:

The Disney Vacation Club (DVC) Member Accounting team is responsible for managing loan portfolio as well as billing and collecting for annual dues on behalf of the condo associations it supports. Being part of the Member Accounting Call Center, the primary responsibility of the Account Servicing Operations Clerk is to assist DVC Members with questions related to Annual Dues, Escrow, and Loans while providing outstanding customer service.


  • Responsible for answering billing questions from Members via phone, fax, and/or email, having complex discussions regarding collection status, and processing the related payment accurately
  • Follow standard procedures to ensure proper internal controls are met, both during and after each interaction
  • Provide suitable options for call resolution, in a timely manner
  • Partner with other areas to efficiently achieve a positive member experience
  • Assist in training new hires when applicable

Basic Qualifications:

  • Experience in call center operations
  • Background in banking and/or accounting industries
  • Demonstrated strong guest service skills with a proven ability to handle challenging situations while maintaining a positive and professional disposition
  • Ability to handle large volumes of transactions efficiently and accurately, work independently, multitask, and manage the time accordingly
  • Excellent verbal and written communication skills
  • Demonstrated strong organizational and problem-solving skills with close attention to detail
  • Proficient computer skills including data entry, working knowledge of Microsoft Excel and Microsoft Word, and willingness to learn new software applications
  • Comfortable working in a fast-paced environment
  • Possess strong partnership skills, with a willingness to exchange ideas and information in a positive manner to maximize results
  • Ability to work additional hours as needed
  • Flexible attitude when asked to perform other duties related to department projects

Preferred Qualifications:

  • Willingness to learn all facets of the account servicing operation
  • Experience in a loan servicing or other accounts receivable environment; familiarity with simple interest loans
  • Bilingual English/Spanish/Japanese

Required Education

  • Associate degree in accounting, finance, or related field; or equivalent experience.

Preferred Education

  • Bachelor’s degree in accounting, finance, or related field; or equivalent experience.

This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Development, Inc., which is part of a business we call Parks, Experiences and Products.

Disney Vacation Development, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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