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Account Servicing Operations Specialist (Part-Time)

Apply Now Apply Later Job ID 524895BR Location Celebration, Florida, United States Business Disney Parks & Resorts Brand Disney Vacation Club Date posted 02/07/2018
“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Disney Vacation Club (DVC) Member Accounting team is responsible for managing nearly $1 billion dollar loan portfolio; and bills and collects over $430 million in annual dues on behalf of the condo associations that it supports. This position processes Member payments and assists Account Servicing team with overflow of incoming DVC Member calls. Primary responsibilities include communication with internal partners to identify any questions or problems with accounts; processing cash receipts for escrow, loan and dues payments including maintenance of auto-pay accounts and lockbox; and customer service responsibilities when handling overflow calls. This is a part-time role.


  • Communication with internal partners to identify any questions or problems with accounts
  • Responsible for processing cash receipts for escrow, loan and dues payments including maintenance of auto-pay accounts and lockbox
  • Customer Service responsibilities, including support of overflow calls from the Account Servicing team

Basic Qualifications

  • Comfortable working in a dynamic, fast paced environment
  • Demonstrated verbal and written communication skills including proper telephone etiquette
  • Experience in cash receipts, payment processing, collections and familiarity with related internal controls
  • Administrative, analytical and organizational skills including close attention to detail, follow through, ability to work independently, time management and handling large volume of transactions efficiently and accurately
  • Strong team orientation and partnering skills, with a willingness to exchange ideas and information in a positive environment and maximize team member talents
  • Proficient computer skills including data entry, working knowledge of Microsoft Excel and Microsoft Word, and willingness to learn new software applications
  • Ability to work flexible days, hours as needed

Preferred Qualifications

  • Customer service experience with customer contact including incoming calls in a call center type environment and demonstrated experience with complex matters
  • Willingness to learn all facets of the account servicing operation
  • Experience in a loan servicing or other accounts receivable environment; familiarity with simple interest loans
  • Proficient with 10-key numeric pad
  • Experience with document merge using Microsoft Excel and Microsoft Word
  • Bilingual English/Spanish/Japanese

Required Education

  • Associate’s Degree in Accounting

Preferred Education

  • Bachelor’s Degree in Accounting

Company Overview

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Additional Information

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.
Apply Now Apply Later

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