Adventure Guide, Adventures by DisneyApply NowApply Later Job ID 10020439 Location Celebration, Florida, United States Business Parks, Experiences and Products Date posted Sep. 23, 2022 Flex Type Remote
- This role is considered remote, which means the employee will work remotely on an ongoing basis and will not have an assigned workspace at a Company designated location.
Adventure Guides are a critical component of the overall Adventures by Disney experience, impacting Guest satisfaction and intent to return. You are a source of information, and they deliver a thematically organized and hassle-free experience filled with storytelling, discovery, and Disney Difference VIP treatment, in conjunction with your fellow co-Guide. You are primarily responsible for Guest interaction and facilitation of Guest experience. You serve as the primary contacts to Guests on behalf of the organization and are accessible to Guests while on location for the trip.
You will report to the Sr. Manager Operations, Adventure Guides, Talent & Trip Services
Provide a seamless and hassle free “uniquely Disney” experience for our Guests while engaging them with information pertaining to the destination
Ensure implementation of trip logistics occur, including transportation, entertainment, luggage porterage, meals, hotel accommodations and excursions including any special requests by Guests (meal reservations, in-room amenities, and dietary meal requests, etc.)
Capable of conducting self-led research, writing related storylines and speaking points, and bringing destination to life through vivid storytelling
Act as a liaison between Guests and vendors to ensure Guest satisfaction (e.g., prompt luggage arrival, room requests are met, dietary needs are considered, excursion concerns are addressed)
Communicate daily itinerary to all Guests; work with management to create and facilitate changes to trip itineraries, as needed
Manage group dynamics and focus on building connections between everyone on the trip
Ensure the tour remains on schedule
Manage Guest emergencies and crisis situations as needed with support of management, while always maintaining the highest regard for safety; administer basic first aid as needed
Make decisions regarding Guest Recovery in accordance with established guidelines; communicate issues and solutions with management as appropriate and/or required
Manage allotted budget for each trip, follow proper cash handling procedures, and pay gratuities to vendors as needed
Use good judgment and make decisions based on understanding of goals and operating guidelines
Perform administrative type functions including but not limited to managing supplies, finalizing digital trip documents and Guest collateral, facilitating vendor relationships, completing trip reports, etc.
Meet all designated deadlines (e.g., incident reports, trip reports, trip budgets, etc.)
Assigned duties as needed
Basic Qualifications/You Will Have
Ability to demonstrate cultural awareness and sensitivity in domestic and global destinations
Ability to demonstrated passion for travel and adventure
Proven guest-facing work experience in the travel, tourism or hospitality industries and/or in a service-oriented position
Must be fully available for work during peak season extending from June through August; must be available to attend new hire orientation before leading trips
Strong understanding and ability to manage travel-related challenges (transportation, ground/air travel, exchanging currency, language translation, etc.)
Ability to represent the Company with minimal supervision
Willingness to travel and be away from home base for long periods of time
Ability to work flexible hours while on trips to include early mornings, late evenings, weekends, and holidays
Ability and desire to actively participate in itinerary based activities to include, but not limited to surfing, horseback riding, hiking, biking, zip lining, kayaking, whitewater rafting, swimming, snorkeling, and Junior Adventurer activities.
Participate in daily dining opportunities with guests offering pre-arranged menus
Ability to carry a backpack weighing up to 30 lbs. for 4 consecutive hours
Ability to move, pull, lift and/or carry 50 lb. bags, cases and/or luggage with or without assistance, throughout duration of each trip
Ability to stand and/or walk for long periods of time
Possess a valid passport and renew as needed (Adventure Guide is responsible for all costs associated with obtaining/renewing a passport); obtaining appropriate visa(s) as needed
Ability to facilitate a seamless, personalized, fun, and magical experience filled with storytelling, discovery, and Disney-quality entertainment
Proven comfort level when speaking in front of groups up to 44 people, including use of a microphone
Demonstrated strong guest service skills and passion for interacting and engaging adults and children from all around the world
Ability to seek out Guest contact and enjoy being outgoing with people, enthusiastic, self-motivated, and form connections with Guests
Must be pro-active and able to spontaneously entertain children and adults in the absence of planned activities
Proven problem-solving and decision-making experience with ability to professionally manage emergency/travel situations with support of Operations team
Ability to operate electronic equipment including smart phones, laptops and projectors
Exceptional verbal and written presentation and communication skills
Impeccable organizational and time-management skills
Industry guiding experience with location specific knowledge that aligns to the AbD domestic locations and/or National Parks
Experience in a guest facing-role with knowledge of guest relations and conflict resolution
Knowledge of software applications including Microsoft Outlook, Word, Excel
Familiarity with Apple applications and products (iPhone, MacBook)
Experience working with special needs Guests
High School degree or equivalent
About Parks, Experiences and Products:
The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Adventures by Disney ABD, LLC, which is part of a business we call Parks, Experiences and Products.
Adventures by Disney ABD, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.