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Imagine working side-by-side with industry leaders in your field of study. Imagine building upon the skills you've learned in the classroom within a family of legendary brands passionate about creating world-class experiences on a global scale. Now, imagine yourself in a paid Disney Professional Internship.

ALUMNI ONLY:Ticket Services Internship: FA 2018

Apply Now Apply Later Job ID 522645BR Location Celebration, Florida, United States; Bay Lake, Florida, United States Business Disney Parks & Resorts Brand Walt Disney World Resort Date posted 02/05/2018

Disney Professional Internships




“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!




This opportunity is exclusively for those students who have successfully completed the Disney College Program and would like to take part in a professional role at the Walt Disney World® Resort.



Responsibilities

The Business Operations Intern is a subject matter expert and escalation point for all client/cast related questions for the Ticket Services team. This position also completes triage, research, testing and resolution for challenges related to bulk ticket orders, including but not limited to media assignment, claiming, shipping and fulfillment. This role also assists clients, partners and cast members with My Disney Experience (MDX) linking challenges. This position is responsible for follow up emails and calls to ensure issues are addressed and closed in a timely manner. This person collaborates and partners with key teams (Sales, DRC Ticket Services, Avengers, Ticket Fulfillment, Business and Cast Comps) to ensure client and cast challenges are communicated effectively and resolved in a timely manner. This position manages pending items for tickets opened with IT and also maintains Ticket Services Team metrics.

Basic Qualifications

  • Strong service orientation
  • Demonstrated strong verbal and written communication skills
  • Sound judgment and decision making
  • Ability to effectively partner with leaders, team members and internal/external clients and partners
  • Ability to adapt to changing priorities
  • Strong computer skills including Microsoft Outlook, Word, Excel and PowerPoint
  • Strong organizational and time management skills with attention to detail
  • Aptitude and willingness to learn new systems, software applications and tools

Preferred Qualifications

· Familiarity with Ticketing and Ticketing systems (ATS or Galaxy)
· Familiarity with Sharepoint
· Familiarity with My Disney Experience, CastApp, VINCent

Required Education

Currently earning a college/university degree as a sophomore, junior or senior (up to 6 months after graduation)

Company Overview

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.

Additional Information

Internship Eligibility:

  • Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship
  • Must be at least 18 years of age
  • Must not have completed one year of continual employment on a Disney internship or program.
  • Must possess unrestricted work authorization
  • Must provide full work availability
  • Must provide own transportation to/from work
  • Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Length: The approximate dates of this internship are June 2018 through January 2019. Interns must be fully available for the duration of the internship.



Recommendation –
Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.


Additional Information:
The positions offered through this posting are all located at the Walt Disney World® Resort located near Orlando, FL. A limited amount of company-sponsored housing may be available on a first-come, first-served basis.



This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.
Apply Now Apply Later

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