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Business Systems Support Senior Analyst

Apply NowApply Later Job ID 10049016 Location Celebration, Florida, United States Business Disney Cruise Line Date posted may.. 22, 2023

Job Summary:

As a Sr Business Systems Support Analyst, you will serve as a consultant, technical liaison, systems subject matter expert, system administrator and code developer for Disney Cruise Line, Adventures by Disney, and National Geographic Expedition applications and interfaces. You will manage the development and maintenance of complex SharePoint sites and Nintex workflows.  You will be responsible for creating supporting data warehouses, SQL queries and Business Objects and Tableau reports.  You will be a driver of automated solutions and processes that enable the business to work more efficiently and effectively.  You will also be the primary support for international language translations for guest communications. 

You will report to the Manager, Business Systems Support.


  • Develop automated workflows and forms solutions to enhance business efficiency.

  • Provide consultation support to business users and identify opportunities and use technology to keep competitive advantage. This requires collaboration and interaction with operating teams, technology support groups, external vendors and developers to ensure delivery of quality system products, on schedule and within budget.

  • Coordinate content communication with external vendors to ensure deliverables are met.

  • Use strategic thinking to improve and develop our processes to support management goals that allow the business to operate more effectively.

  • Drive improvement through trend reporting analysis and metrics management.

  • Support the review and measurement of business policies and processes for Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and multiple operating partners to determine opportunities to refine workflows and provide topics for ongoing training and communications. Gather data, conduct situational analysis, and provide research and analysis for recommendations.

  • Provide trouble-shooting administrative support for automated forms and measurements and maintain the access, security and administration of related sites.

  • Drive resolutions to operations measurement related systems issues by escalating and expediting important technical issues affecting the Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions business and operating partners.

  • Support special projects and assignments.

Basic Qualifications

  • Experience with web services used to retrieve data.

  • Experience retrieving data structures including SQL, JSON and XML to parse data.

  • Experience with HTML and CSS.

  • Experience with Nintex.

  • Experience creating and managing reports through Business Objects and Tableau.

  • Experience working with partners to understand and gather requirements and then use SharePoint Premium software to solve their needs.

  • Experience with Microsoft Windows applications and software with emphasis on Excel, SharePoint and form design including permissioning, library structures and content types.

  • Experience creating process automation using workflows in SharePoint Premium software and in Nintex to meet needs of the business.

  • Experience utilizing APIs to integrate data into automated workflows.

  • Strategic thinking, problem solving and conflict resolution skills.

  • Analytical and operational skills.

  • Relationship building skills; ability to interact with Cast Members at all levels.

  • Strong written and verbal communication skills.

  • Knowledge and implementation of measurement and research to improve processes.

  • Experience working with confidential information.

  • Independent, motivated, and flexible: with a talent for planning and development of evolving area.

  • Ability to handle and prioritize multiple assignments simultaneously in pressure situations.

Preferred Qualifications

  • JavaScript experience

Required Education

  • High school degree or equivalent

Preferred Education

  • Bachelor's degree or equivalent


About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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