Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

This position will provide guidance to and act as the central contact for shipboard and shoreside Cast and Crew as it pertains to benefit programs such as Officer Family Travel, Familiarization Cruises, and Cast Member Space Available discounts.  The role will manage all requests and inquiries for these programs while ensuring all are in accordance with various company and maritime policies.

The role will be dually responsible for supporting the execution of all non-revenue voyages, including but not limited to pre-inaugural sailings, test cruises, and dry dock projects. This self-starting Associate will be part of a high performing team working in partnership with leadership, shipboard partners, contracted vendors, and Cast Members at all levels.  This position will manage all requests and inquiries for the project while ensuring all attending have received pertinent communication, reservations, and stateroom accommodations.

Responsibilities:

• Process Officer Family Travel requests for onboard Crew Members

• Provide guidance and expertise to shipboard partners at all levels interpreting Officer Family Travel policies and maritime regulations

• Analyze reporting to ensure all Officer Family Travel guests are compliant with the Passenger Vessel Services Act and Crew Privilege Guidelines

• Oversee Familiarization Cruise Program requests for DCL Shoreside Cast Members

• Authenticate reporting for Cast Member Space Available reservations to confirm validity under eligibility policies

• Manage PowerApp (IRGS) reservation requests and guest bookings for all special projects

• Assist in berthing staterooms for all non-revenue sailings and projects

• Partner with shipboard teams for all blocked rooms and Crew berthing needs

• Facilitate Seaware upload process for non-revenue sailings

Required Qualifications:

• Minimum one year in analytical position

• High level of proficiency with Microsoft Excel

• Demonstrated professional and eloquent written and verbal communication skills

• Advanced attention to detail with excellent follow-up

• Exhibit analytical ability and conceptual thinking skills

• Exceptional organizational, decision making, analytical and problem solving, as well as continuous process improvement skills

• Proven ability to be a self-starter with minimal supervision and follow-up

• Ability to work well in a fast-paced environment, successfully meeting deadlines

• Demonstrated solid partnership/networking and interpersonal relations skills

• Experience with interacting professionally with all levels of salaried and non-salaried Cast Members

• Work flexible hours, including weekends, nights and holidays

Desired Qualifications:

• Previous DCL Dry Dock or project experience

• Elevated understanding of Seaware Native

• Experience with Business Objects and other reporting systems

Required Education:

• Associates Degree or equivalent work experience

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