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Collections Analyst

Apply NowApply Later Job ID 940619BR Location Celebration, Florida, United States Business The Walt Disney Company (Corporate) Date posted Jun. 07, 2022

Job Summary:

Corporate Credit & Collections oversees the credit and collections function for the Walt Disney Company. In this capacity it is the purpose of Corporate Credit & Collections to maximize profitable sales, optimize cash flow, and minimize bad debt loss by performing all aspects of account collection and deduction management of the accounts receivable.

It is the responsibility of the Collection Analyst to exhibit professional excellence by building customer and department relationships and communicating clearly and responsibly. The Collection Analyst complies with Corporate Policy and Procedures through account receivable collection activities. The Collection Analyst collaborates with internal and external stakeholders to ensure collection and/or dispute resolution in a timely manner. The Collection Analyst ensures that systems containing collection information are updated to support accounts receivable reporting, account reconciliation, portfolio analysis, bad debt reserves recommendations, and collaboration across the enterprise.


Collection and Debt Management
  • Provides clear, concise, and timely communication to external and internal customers
  • Provides efficient and effective collection efforts with the goal of obtaining payment on or before the due date
  • Maximizes effectiveness of the collection process by identifying problems early in the collection process.
  • Negotiates customer settlements and payment plans with the appropriate approval authority
  • Recommends accounts receivable for bad debt write-off
  • Recommends accounts receivable for placement with third party collection agencies
  • Makes recommendations for process improvements
Claims Resolution
  • Removes impediments to payment of outstanding invoices by managing customer claims in a timely manner.
  • Escalates claims, problems, and disputes to the appropriate problem resolvers in a timely manner
  • Detects patterns delaying payment of the accounts receivable and takes action to prevent reoccurrence and/or up levels to management for resolution
  • Contributes to the completion of monthly and quarterly reports, reserve recommendations, Treasury Rep letter, and Consolidated Accounts Receivable Report
  • Prepares ad-hoc reports

Basic Qualifications:

  • 3 years experience in commercial credit & collections
  • Excellent verbal and written communication
  • Demonstrated Excel skills
  • Familiarity with current technology available in receivables management
  • Demonstrated organizational and analytical skills
  • Negotiation skills
  • Ability to meet tight deadlines
  • Strong interpersonal skills
  • Knowledge of customer and business unit computer and process system is desired
  • Working knowledge of systematic collection tools is a plus
  • Working knowledge of bankruptcy is desired

Preferred Qualifications:

  • NACM Credit Business Associate (CBA) certification is a plus

Required Education

  • Bachelor's degree in Business, Finance or Accounting, or equivalent and relevant work experience

Preferred Education

  • Bachelor’s Degree in Business or Finance and Accounting or MBA desired

Additional Information:

This position is with the legal entity The Walt Disney Company

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Financial Services Co., LLC, which is part of a business we call The Walt Disney Company (Corporate).

Disney Financial Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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