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Collections Analyst

Apply NowApply Later Job ID 10004717 Location Celebration, Florida, United States Business The Walt Disney Company (Corporate) Date posted Jul. 13, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Disney Worldwide Shared Services - Credit & Collections oversees the credit and collections function for The Walt Disney Company.   In this capacity it is the purpose of DWSS - Credit & Collections to maximize profitable sales, optimize cash flow, and minimize bad debt loss by performing all aspects of customer collection and deduction management of the accounts receivable


  • Provides clear, concise, and timely communication to internal and external stakeholders
  • Provides timely, efficient and effective collection and dispute resolution efforts and customer engagement and a deep understanding of Customer-to-Cash processes and business models with a focus on strategic accounts and escalated dispute resolution
  • With Manager guidance, negotiates complex customer settlements and payment plans with the appropriate approval authority
  • Recommends accounts receivable for bad debt write-off and placement with third party collections agencies
  • Identifies and manages collection trends which delay collection and provides guidance in order to avoid bad debt loss
  • Identifies and resolves procedural and operational issues which could adversely affect collection of the accounts receivable
  • Makes recommendations for process improvements focusing on the Customer-to-Cash cycle
  • Contributes to the completion of monthly and quarterly reports, reserve recommendations, and Consolidated Accounts Receivable Report
  • Prepares ad-hoc reports
  • Manages the collection and dispute resolution of complex / strategic accounts receivable
  • Meets with customers to discuss their business plans, credit risk, payments, risk mitigation, and process improvements
  • Responsible for managing bankruptcies, insolvencies, and third party collection
  • Assists the Collections Team in preparation of ad- hoc reports to support business intelligence activities
  • Assists in the development and implementation of new technologies to improve efficiency and effectiveness
  • Develops and presents business cases in support of systems changes or initiatives
  • Works with business partners to implement appropriate strategies for managing the collection of the accounts receivable and resolution of disputes in support of Disney businesses
  • Collaborates with Disney business leaders to mitigate risk to the accounts receivables and future revenue
  • Keeps abreast of industry, market and business conditions.
  • Provide overviews and alerts for high risk delinquent customers
  • Provides C&C leadership across business partners by resolving escalated collections issues, working with strategic accounts, and performing regular account and portfolio reviews
  • Works with team to lead in execution of escalated collection and dispute resolution of technical, account, and procedural challenges
  • Collaborates and solves problems – works with others to resolve significant issues, clarify or interpret complex information
  • Engages with internal and external personnel and leadership
  • Works with Disney businesses and customers to support the free flow of profitable goods and services
  • Prepares and presents Analyst presentations
  • With Manager guidance, negotiates and advises customers and vendors with complex credit and business issues

Required Qualifications:

  • Bachelor’s degree required.
  • 3+ years Commercial Collection Experience
  • Strong customer and business partner engagement skills
  • Strong understanding of strategic account management plus escalated dispute management for most complex issues
  • Trusted advisor to key C&C stakeholders including C&C management team / individual contributors, business partners and customers
  • Strong Analyst engagement skills
  • Strong verbal and written communication
  • Strong interpersonal, influencing and negotiating skills
  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business & industry trends
  • Ability to maintain an objective financial perspective and understand the broader implications to the Company and customer
  • Ability to identify root causes of issues preventing the timely collection of the accounts receivable and initiate and/or recommend solutions internally and with customers
  • Strong working knowledge in commercial collections
  • Strong knowledge of process flows and understanding of systems
  • Strong working knowledge of contracts as it relates to the management of collection
  • Strong understanding of bankruptcies and other forms of business failures
  • Strong working knowledge in commercial collection
  • Strong understanding of the Customer-to-Cash process of key Disney business models
  • Strong knowledge of bankruptcy and insolvencies
  • Strong knowledge of forms of security instruments
  • Strong understanding of how the team supports Finance, Sales, Operations, Accounting and the customer
  • Strong working knowledge of contracts as it relates to the management of collections and dispute management
  • Strong understanding of the customer & industry and how collections contributes to the achievement of Disney business objectives
  • Strong leadership, influencing & Analyst engagement skills
  • Strong ability to influence business decisions and outcomes with internal and external leadership
  • Strong ability to lead Customer-to-Cash process improvement projects

Desired Qualifications

  • Degree in Accounting, Finance or Business Administration preferred

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Financial Services, LLC, which is part of a business we call The Walt Disney Company (Corporate).

Disney Financial Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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