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Consumer Insights Manager

Apply NowApply Later Job ID 885945BR Location Celebration, Florida, United States Business Parks, Experiences and Products Date posted Jan. 12, 2022

Job Summary:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Consumer Insights, Measurement, and Analytics (CIMA) organization informs strategy development through relevant data analytics, integration and insights. We provide consumer centric solutions through deep understanding of all relevant audiences.

You will reside within the Identity & Cultural Insights (ICI) team. The ICI team provides fresh consumer insights and expertise to the enterprise on diverse consumers of today and tomorrow. By consolidating data, the ICI team provides an understanding of diverse consumers to improve relevant current and future business strategies allowing everyone to participate in our brand.

Integration and interpretation of data, insight synthesis, and communicating results in an influential way are required to work with partners to solve questions. Identifying through always-on scanning of secondary research on diverse consumer values and behavioral trends will help identify opportunities, mitigate risks, and shape strategies. You will need to handle multiple assignments at once, across varied partner groups and complex businesses.


  • Demonstrate passion and curiosity in the area of Diversity, Equity, and Inclusion (DEI) – Develop a holistic understanding of social and cultural trends across dimensions of diversity, including race/ethnicity (e.g., Black, Hispanic/Latinx, Asian/Asian American consumers), sexual and gender identity-based cultures (e.g., LGBTQ+, women), and ability (e.g., People with Disabilities).
  • Think expansively – Look at issues from a variety of perspectives and create new ways to examine consumer sentiment, behaviors and patterns
  • Integrate Insights – Summarize multiple sources of information to provide holistic perspectives and recommendations to identify new business opportunities and provide forward-looking projections
  • Analyze data and draw conclusions – Create fact-based insights, test hypotheses, and build models to produce objective and clear conclusions
  • Exercise leadership – Lead consumer insight projects with personal accountability. Manage all phases of the research process including needs identification, methodology design, survey design, cross-functional management, data mining, and presentation of results, using the proper techniques along the way that provide insights and actionable results that address the business opportunities
  • Team up with partners – Develop and further relationships with internal partners to build influence, manage external vendors, and lead specific work-streams and cross-function deliverables
  • Tell Stories – Use all available resources to communicate findings in an easily understandable way

Basic Qualifications:

  • Minimum 6 years relevant experience in a related field of research (e.g. marketing/sales, market research, business, new product development)
  • Experience turning data into insights and communicating complex ideas with simplicity and concision
  • Experience in data analytics, including management and manipulation of large data sets through statistical software (e.g., SPSS, SAS, R)
  • Experience in quantitative and qualitative research design, analysis, and interpretation
  • Experience using creative approaches to content development, data visualization, and information delivery
  • Expertise in use of presentation software such as PowerPoint (or Keynote), Word and Excel (can maintain complex spreadsheets)
  • Experience presenting to senior leaders and executives
  • Comfortable sharing a point of view and advocating for consumers

Preferred Qualifications:

  • Background in Diversity & Inclusion (D&I)/DEI
  • Bilingual or multi-lingual language fluency (e.g., Spanish, Mandarin, Cantonese, Portuguese, or French)

Required Education

  • Bachelor's degree or equivalent – relevant areas include, but are not limited to Sociology, Anthropology, Psychology, Liberal Arts, Journalism, Market Research, Behavioral Economics, Cognitive Science, Math, Statistics, and Business Economics

About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business segment we call Parks, Experiences and Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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