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Dining Associate

Apply NowApply Later Job ID 10070076 Location Celebration, Florida, United States Business Disney Parks, Experiences and Products Date posted Nov. 17, 2023

Job Summary:

Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. 

As a Dining Associate, you will provide operational support for Hotel Operations and exceptional service for the Disney Cruise Line Guest, acting as a primary contact and subject matter expert for internal/external business partners at all levels of the organization for Disney Cruise Line.  They must use independent judgement to analyze reporting, complete daily and weekly tasks, and meet service level standards to our partners.  In addition, they will manage diverse tasks with competing priorities and complete a multitude of tasks to support hotel signature and rotational dining operations.

You will report to the Manager, Product Inventory Programs


  • Have significant knowledge of Disney Cruise Line dining offerings, business rules, polices and processes and effectively educate and provide feedback to Cast Members
  • Ability to complete Guest seating assignments by system deadlines and seat all Guests in accordance with company policies.  Confirming as many Guest requests as possible in alignment with shipboard operational constraints
  • Act as a primary contact for Guest Service escalations and internal partners to analyze issues, make critical Guest Service Recovery decisions and provide customized solutions based on independent judgement, business policies and Guest satisfaction that is balanced and fair to the Guest and the business
  • Compose and maintain written responses to Guest inquiries and escalations utilizing predefined or free form content, consistent with DCL policies and procedures
  • Deliver extraordinary Guest service to Guests and internal partners with courtesy while adhering to business rules and policies
  • Clearly and concisely make decisions, perform time-sensitive actions and communicate key information to multiple business partners
  • Manage diverse tasks with the ability to shift priorities and complete a multitude of tasks in a rapidly ever changing environment
  • Leverage multiple computer applications to accurately and efficiently yield manage inventory and pre-seat the rotational dining rooms
  • Track and/or report inventory and dining concerns
  • Protect Guest security by handling sensitive information with the highest level of integrity
  • Adapt quickly to leadership direction and feedback
  • Develop and maintain positive working relationships with team members and partners

Basic Qualifications

  • Proven proficiency with Microsoft Office applications, primarily Word and Excel
  • Demonstrated excellent interpersonal and communication skills, both verbal and written, with the ability to manage conflict and resolution of requests meeting deadline standards
  • Ability to partner with multiple business areas; demonstrated ability to handle confidential information
  • Demonstrated ability to identify process improvement opportunities
  • Availability to work flexible hours which can include nights, weekends and holidays
  • Willingness to learn new applications, as necessary
  • Exceptional analytical and problem solving skills with the ability to meet deadlines, handle multiple priorities and perform other job responsibilities in a fast-paced, unpredictable environment
  • Ability to work proactively, independently, and as a strategic partner in a team environment
  • Robust decision making skills with a meticulous attention to detail
  • Ability to perform advanced analytical strategies simultaneously to successfully meet competing goals of Guest satisfaction and business operations

Preferred Qualifications

  • Strong knowledge of DCL product, policies and procedures
  • Extensive knowledge of Seaware, AffairWhere, SilverWhere and Business Objects
  • Two years Inventory yield management and/or dining logistics or equivalent analytical experience

Required Education

  • High school diploma or equivalent.

Desired Education

  • Bachelor’s degree or equivalent.

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Parks, Experiences and Products.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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