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Engagement Mgr

Apply NowApply Later Job ID 10006441 Location Celebration, Florida, United States / Anaheim, California, United States Business Parks, Experiences and Products Date posted Aug. 05, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Disney Institute is looking for an Engagement Manager in Celebration, FL (or Anaheim, CA) that will report to the Delivery Director and support a variety of clients.

You will be the primary advisor and project leader for the design and delivery of private client engagements. Clients vary in size and industry. You will propose, design, and implement learning solutions that help clients drive better business results by leveraging Disney's best practices in leadership excellence, employee engagement, and quality service. The engagement manager defines engagement goals, promoting Disney principles as a guide for taking action and facilitating learning experiences that ensure sustained improvement. You will oversee client relationship management and accountability to engagement milestones.

You Will:

  • Communicate with external clients, including executives and other leaders, drawing upon leadership experience, business knowledge and Disney Institute insights to both understand client goals/needs and align learning solutions

  • Strategically build and nurture client relationships to drive incremental business across multiple phases of an ongoing engagement

  • Lead and project manage the engagement design, delivery format/schedule, and success metrics

  • Complete discovery/needs assessment process to understand improvement opportunities related to leadership excellence, employee engagement, and quality service

  • Lead a seamless client learning experience throughout all steps of the account activation roadmap, including pre-program consultation, functional partner support, content customization and facilitation

  • Develop program materials that are useful in achieving the engagement's shared goals and objectives

  • Lead train-the-trainer sessions for peers to ensure successful program and content delivery

  • Collaborate with account management/engagement partners on acquisition and learning sustainment strategies

  • Demonstrate 5 LAMMP competencies: Personal Leadership, Business Acumen, Project Management, Content Mastery, and Stage Presence

  • Facilitate Disney Institute learning events as needed

BASIC QUALIFICATIONS:

  • Minimum five years leadership experience

  • Demonstrated ability to adapt in a fast-paced, ever-changing environment

  • Work in autonomous and structured environments without direction

  • Demonstrated ability in content development and facilitation for experienced business professionals

  • Experience coaching individuals and teams to deliver desired client outcomes

  • Experience translating personal leadership experiences into stories that are relevant to your client's need while enhancing the learning points of the content

  • Ability to create frameworks and proposals with the intent to close a client relationship

  • Experience building relationships with executive clients, setting expectations and managing project scope

  • Project management skills, especially monitoring resources, budgets, and deadlines

  • Demonstrated comfort in using technology to enhance learning and support important messages

  • Experience understanding a client's current state and future desired needs and objectives translating them into long-term solutions to deliver upon those goals

  • Willingness for extensive travel, both within and outside the U.S.

PREFERRED QUALIFICATIONS:

  • Disney Parks, Experiences, and Products (DPEP) operational experience

  • Experience as a senior leader within an organization external to Disney

  • Experience within adult training, OD, learning and development

  • Experience facilitating learning experiences to a business audience

  • People Management/direct report experience or experience guiding team members

  • Professional certification or association relevant for increasing human performance

  • Demonstrated experience with change leadership and organizational improvement

REQUIRED EDUCATION:

Bachelor's degree

PREFERRED EDUCATION:

Master's degree

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Business Productions, LLC, which is part of a business we call Parks, Experiences and Products.

Disney Business Productions, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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