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Event Services Assistant

Apply NowApply Later Job ID 10043046 Location Celebration, Florida, United States Business Walt Disney World Resort Date posted Mar. 08, 2023

Job Summary:

As an Event Services Assistant, you will provide support to the Services Team and Event Services Managers, by handling daily administrative and clerical duties, while also assisting in the daily operation of the office. You can expect to engage with first time Guests and repeat Guests who have a stay or event activation in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues. Teamwork, organization, communication, and the ability to prioritize, are keys to success with this high volume, fast paced team.

You will report to the Senior Event Services Manager.

You will

On any given day, as an Event Services Assistant, you might:

  • Handle basic group contact requests and answer questions on behalf of the Event Services manager, both pre-arrival and onsite, with regards to food & beverage, admissions, function space, general resort or park information, event venues, etc.

  • Provide day to day support to Event Services Managers and Team

  • Facilitate phone coverage

  • Build Food & Beverage and Dinner Show agreements

  • Coordinate fulfillment and delivery of tickets and handle returns

  • Lead Guest communication, such as sending intro letters and scheduling conference calls

  • Provide accurate data for deposit collection

You Will Have

Here is what you need to be successful at this job:

  • Outstanding ability to respond and resolve inquiries in a high volume, fast paced environment

  • The organizational skills to work on many requests at the same time, without missing the small details

  • Self-motivation to know when to take alternate action to improve efficiency and work independently

  • Excellent communication and comprehension skills, both verbal and written

  • Problem solving skills, as well as, continuous improvement process skills

  • A passion for outstanding guest service and have at least 6 months’ work experience responding to complicated guest concerns

  • Team focus to support your co-workers, as needed, share standard methodologies, and maintain close partnerships with Cast Members from other lines of businesses

  • Knowledge of Group Markets, Food and Beverage, Resorts Rooms and/or hospitality industry

  • Availability to work a 5-day work week, Monday to Friday, with shifts predominately during standard office hours of 8a to 6p, and some holidays

  • Computer proficiency within a Windows environment

  • Willingness to learn additional new and/or evolving software applications

Preferred Qualifications

It would be great if you also had experience with:

  • Siebel and DSCS Systems

  • Collaborating with key internal partners to problem-solve for outstanding client needs

  • Walt Disney World event function space in Resorts, Theme Parks, and other facilities.

Required Education:

  • High School Diploma or equivalent

This position is located in Orlando, Florida.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at


About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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