Guest Experience Manager Youth Activities, Disney Cruise LineApply NowApply Later Job ID 10062303 Location Celebration, Florida, United States Business Disney Cruise Line Date posted Sep. 18, 2023
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
The Guest Experience Manager, Youth Activities supports the Entertainment Operations Leadership team for the Youth Activities product for all children ages 6 months through 17 years. This includes responsibility for Small World Nursery, Oceaneer Club, Oceaneer Lab, Edge, Vibe, and Scuttles Cove and future expansion of island and ship Youth Areas.
You will report to the Senior Manager, Entertainment Operations.
Execute and sustain the Youth Activities operational vision within Disney Cruise Line Entertainment, while leveraging the overall strategic vision. Implement and sustain innovative and improvement tactics to drive Guest, Crew, Cast and financial results, taking into consideration the current competitive environment and expectations of our Guest and Crew/Cast.
Serve as primary point of contact for onboard Youth Activities Managers to verify that they have the shore-side support they need to be effective.
Partner with Youth Activities Leaders to engage with front line Youth Activities Crew to create an exceptional, integrated Guest, Crew, and Cast experience.
Support the children/teen product and monitor for:
Brand integrity and show quality.
Consistency of content and delivery.
Meeting safety and regulatory requirements including USPH guidelines.
Opportunities to refresh the product, operation, and experience for our Guests.
Children’s counts and the impact on staffing/product.
Support the Entertainment Operations Leadership team and Human Resources on the selection, hiring, and retention of all onboard positions that interact with children ages 6 months through 17 years. This could include, but is not limited to, Manager of Youth Activities, Youth Activity Managers, Assistant Youth Activity Managers, SET-YA, and Youth Counselors.
Weekly reviews of staffing rotations.
Recruiting trips/trip support for key positions.
Contribute to the management of financial profit and operating expenses including revenue generation, cost containment and resource optimization for Youth Activities. Understand, successfully implement, and sustain financial and logistic plans for Guest and Crew/Cast experiences.
Serve as a change agent, taking calculated risks and challenging the status quo to integrate processes, remove barriers and align performance goals.
Partner with shipboard leadership on all forms, collateral materials, documentation, checklists, procedures, policies and policy changes. Provide research, documentation and communications support as necessary.
Work closely with Purchasing and Logistics to verify that the YA team on board has the materials and supplies they need in a timely fashion.
Support relationships with Synergy and Participant Marketing teams and effectively partner to create and implement opportunities to leverage these affiliations to elevate the onboard/island product.
Work with our IT and digital partners to ensure effective operation of programs onboard.
Responsible for partnering with the Accessibility team to ensure compliance for Youth Activities.
Responsible for partner with production, creative and special projects team on new projects, days at sea, ships, islands and continued growth of DCL.
Serve as a representative and agent of the Disney brand.
Foster a positive environment, which builds community and trust by delivering the Four Keys Basics and modeling the Disney Leader Basics. Serve as a leader and teacher of excellence in safety, courtesy, show, and efficiency.
For areas of responsibility, contribute to documentation and updates of SMS guidance affecting safety and environmental matters, LOG guidance, and any other processes, policies, and procedures that affect the onboard/island product.
Minimum of three years of leadership experience within Youth Activities at Disney Cruise Line.
Ability to flex and adapt to changing needs and express versatility as a lifelong learner, seeking opportunities to broaden knowledge and leverage talent.
Ability to collaborate and integrate through effective communication.
Experience with OARs, CDA, Fidelio, SMS, LOGs.
Bachelor's degree in education or a related field.
About Disney Cruise Line:
A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.
Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.