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Land Licensing Operations Manager, Adventures & ExpeditionsApply NowApply Later Job ID 10042878 Location Celebration, Florida, United States Business Adventures by Disney Date posted Mar. 08, 2023
Adventures by Disney and National Geographic Expeditions offer immersive, guided travel experiences for families, friends, individuals, and couples to explore the world's greatest destinations.
The Land Licensing Operations Manager is responsible for ensuring all global itineraries are cleared to operate for One Day Tours and G Adventures. You will manage follow up actions from internal audits. Support IT security audits with licensed partners and GSAs. Manage roll-out/administration of digital subscriptions. Assist with ongoing data reconciliation questions between National Geographic Expeditions and Land Partners. Assist with tracking monthly departure debranding/cancellation for Land Partners. Assist with future travel credit questions.
Frequent domestic and/or international travel and auditing tours will be required based on business needs.
Ensure all itineraries are operated to National Geographic's minimum standards and guidelines including Security/Risk Management, Animal and Activity Vetting, Insurance. Itinerary inspections.
Work with Licensee to ensure all Itineraries are manned with branded Guides and that National Geographic training is conducted and completed.
Support National Geographic content development that can be utilized across partner product lines to reinforce the National Geographic connection including digital subscriptions.
Maintain post-tour scores, audit tours/inspect itineraries and manage any guest issues, liaising with internal parties and partners.
Manage contracted complimentary spaces from Land Partners and sweepstakes/competitions and support other legal agreements including actions from internal audits.
Prepare sales reports, process invoices and payments for all expenditure and request Royalty reports and raise invoices.
5 years' experience in preparing land tours to operate from a Security, Health & Safety, Compliance and vetting perspective.
Experience of operating tours on the ground.
Strong organizational and administrative skills with passion for detail.
Thorough understanding of Land Tour Operating or Shore Excursions.
Excel skills and data analytics to manage reporting.
Previous experience as a Tour Guide or Leader.
Exposure to itinerary development and educational enhancements.
High School diploma or equivalent required.
About Adventures by Disney:
Adventures by Disney is a leader in guided group family vacation experiences, offering itineraries to some of the most beautiful places on the planet including China, Australia, South Africa, Peru, England and France, as well as North American adventures in Alaska, the Rockies and more. Adventures by Disney takes families to some of the world’s most sought-after destinations, delivering unmatched guest service by trained adventure guides and local experts, uncompromising attention to detail, and a bit of Disney magic every step of the way. Together, adventure guides and guests embark on adventures that enable them to interact with world cultures in exciting new ways.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Adventures by Disney ABD, LLC, which is part of a business we call Adventures by Disney.
Adventures by Disney ABD, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.