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Lead Product Manager

Apply NowApply Later Job ID 985367BR Location Celebration, Florida, United States Business The Walt Disney Company (Corporate) Date posted Jun. 23, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

The Enterprise Technology Digital Experience organization is seeking a Lead Product Manager that will drive transformation and full deployment management of our Digital Experience Voice Service and Platform at Disney. This passionate leader is fueled by curiosity, energized by relationships, and motivated to shape future practices and drive continuous improvement that matters in the daily usage of the portfolio.

Responsibilities:

Who you are
You have outstanding social skills, are an analytical thinker, and are great at navigating broad-reaching and complex issues. You have experience working with a growing and agile team and you thrive in a fast-paced, matrix environment. You love building relationships with customers, business partners, software architects, and IT team members alike. A forward thinker, you care about empowering creative and technical businesses at scale, building secure solutions, continually improving a great user experience, and have an excellent background in delivering on projects and complex tasks with others.

What you will be doing
In this role, you will be a Lead Product Manager for Voice Services with our Digital Experience team:
  • Provide Microsoft Teams solution design, plan and delivery in complex and regulated locations
  • Responsible for the project execution and implementation of Microsoft Teams Voice solutions from a variety of source environments
  • Provide best practice recommendations on Microsoft Teams migration scenarios, coexistence, and interop for the company’s varied PBX scenarios
  • Create/validate PBX to Enterprise Voice migration plan, and to ensure all deployments meet the level of readiness for successful deployment
  • Develop and deploy network optimization service architecture, reporting, call quality dashboard (CQD) monitoring and performance management
  • Serve as the technical lead and subject matter expert on projects, overseeing the work of other project team members and being accountable for the outcome of the project
  • Drives competitive advantage and operational excellence by enabling the digital employee in their day to day work through efficient delivery and integration of common, secure platforms, products and devices supporting responsible and efficient collaboration and communication
  • Leads, optimizes and operationalizes activities and procedures supporting the day-to-day work necessary for supporting our Digital Experience Connected Workspace service and collaboration across Disney, and designing and fulfilling automation to support the platform and its customers
  • Initiates and executes deployment readiness and maintains hardware/software currency activities, partnering with Service Management, Service Operations and Knowledge Management
  • Creates and owns a clear understanding of the program’s vision, objectives, scale and scope of work, expected outcomes, business value and impact, timelines, roadmaps
  • Develops documentation such as solution design packages, technical design reviews, operational readiness and reference material
  • Prioritizes and leads with practicality and wisdom in the midst of competing priorities and diverse personalities. Operates as an independent and dynamic program leader.
  • Highly adept at influencing without direct authority
  • Utilizes highly developed communication skills to facilitate project and service-related conversations and presentations with technology senior leaders/managers/directors and peers; driving tasks and objectives to completion across multiple supporting teams

Basic Qualifications:

  • 4+ years of experience in IT Engineering, Operations, Service Management or IT Support in an enterprise environment
  • Advanced IT experience including infrastructure design & implementation, application development, or systems work
  • Proficiency and deep awareness:
- Microsoft Teams Enterprise Voice, Direct Routing global architecture
- Microsoft Teams phone endpoints
- Microsoft 365, Unified Messaging platform, PowerBI, Powershell
- Knowledge about various PBX solutions including Cisco, Avaya
- Automation toolsets including Service Now, Kurmi
- Understanding of different billing systems and integrations
  • Experience overseeing lifecycle hardware and software refresh and currency projects
  • Experience with solution design, configuration of new and existing conferencing and collaboration platforms for video conferencing solutions
  • Advanced problem solving, decision making and business analysis skills
  • Microsoft 365 Certification / Training Cisco CCNP or CCIE Collaboration Certification

Required Education

  • Bachelor’s Degree or equivalent in STEM discipline or equivalent work experience

Additional Information:

Disneytech

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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