Lead Service Delivery Mgmt SpecApply NowApply Later Job ID 979910BR Location Celebration, Florida, United States Business Disney Parks, Experiences and Products Date posted Jun. 01, 2022 Flex Type Hybrid
- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.
Responsibilities:Technically lead the Application Deployment Services (ADS) offshore team and drive the evolution of this service, its tools, and its processes. Allocate responsibilities and/or packages of work within the offshore team and provide support and guidance as required, in line with each individuals’ abilities. Delegate responsibilities as appropriate, and encourage pro-active development of skills and capabilities in offshore resources. Set day to day performance targets, and monitor progress against agreed quality and performance criteria of supplier. Working with our supplier, coach individuals in and around the organization on performance, quality, interpersonal, and technical aspects of the ADS role. Ensure alignment to change management standards for every production deployment. Lead formal processes such as service reviews, service improvement programs, and service expansion projects that may span Release management, Change Management, and Deployment Services scope.
This role will conduct audits of quality requirements and guide personnel to produce high quality deliverables that are aligned with audit protocols. They will be responsible for driving, and reporting on, and completing action items related to the audit processes.
Provide long-term, strategic relationships with senior delivery stakeholders in the all Product domains (PCS, CAGS, DSE, and Guest Experience). Acts as a single point of contact and facilitate service delivery with the offshore ADS subject matter experts.
This role is expected to maintain a strong understanding of Cadenced Release Management and Independent Release clients’ needs, as well as their IT strategies. It will act to ensure that these clients are offered products and services aligned to their release strategies. This role will negotiate at an account management level on delivery scope, cost, and timing / demand issues. It will be key in influencing the development and enhancement of services, products and systems, and oversees the management and planning of business opportunities. This lead role will oversee ADS to Disney Delivery relationships and act on relevant feedback from multiple stakeholder sources.
It will own all aspects of the ADS service and process, including developing the organization's approach and defining the acceptance criteria for service intake, processing, lead times, and outputs.
Basic Qualifications:Minimum 5+ years of overall experience in planning, executing, and implementing services/projects/releases, > 2 years managing cast, contractors or consulting engagements, managing a forward-looking calendar of deliverables, working closely with multiple partners on time driven outcomes, escalate projects risks and constraints to senior management team in a timely manner and identify and manage dependencies and critical path.
Excellent written, verbal communication, and presentation skills at all levels within the organization. Excellent critical thinking, strategic planning, and process management skills. Strong data driven mindset for analysis and improvement methodology. Moderate contract management experience. Ability to work independently with minimal direct supervision.
Minimum 5+ years of overall experience in planning, executing, and implementing services/projects/releases, > 2 years managing cast, contractors or consulting engagements, managing a forward-looking calendar of deliverables, working closely with multiple partners on time driven outcomes, escalate projects risks and constraints to senior management team in a timely manner and identify and manage dependencies and critical path.
Deep knowledge of build and deployment technologies as well as base understanding of various AWS and Google Cloud technologies. Some prior Systems Engineering (SE) and /or Developer experience in a large fortune 500 company would be considered in lieu of formal certifications or training.
Excellent written, verbal, and presentation skills at all levels within the organization. Excellent critical thinking, strategic planning, and process management skills. Strong data driven mindset for analysis and improvement methodology. Moderate contract management experience. Ability to work independently with minimal direct supervision.
Required EducationFour-year degree or equivalent domain experience in a large enterprise technology role
Additional Information:Moderate scale, primarily focused on managing an offshore team of Application Deployment Services consultants while coordinating across WDW, DLR, and DLP stakeholders to onboard new technologies and applications. Will also work directly with Vendor leadership and contract terms to ensure services remain relevant, responsive, and ready for changes in business demand
|Oversees all aspects of a service and ensures the service is delivered within agreed service levels, evolves the service to adapt to new technology patterns (30%)|
|Acts to facilitate effective working relationships between delivery teams, Share Service providers, and technology vendors (20%)|
|Monitor progress against contract goals and performance criteria (5%)|
|Other Projects and Duties as assigned (25%)|
About Disney Parks, Experiences and Products:
The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Parks Technology Services Co., LLC, which is part of a business we call Disney Parks, Experiences and Products.
Disney Parks Technology Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.