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Lead Technical Program Mgr

Apply NowApply Later Job ID 7068402920220424 Location Celebration, Florida, United States / Glendale, California, United States Business Parks, Experiences and Products Date posted Sep. 22, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Disney Parks, Experiences and Products (DPEP) Technology & Digital, a division of the Walt Disney Company, creates world-class digital experiences for Walt Disney World, Disneyland Resort, Disney Cruise Line, Disney Signature Experiences, Consumer Products, Games, & Publishing (CPGP), and more. DPEP T&D designs and develops websites, mobile applications, and digital experiences.

Reporting to the Manager - Content Design & Operations, as a Lead Technical Program Manager (TPM), you will be a part of the team responsible for designing products that help our guests gain the most enjoyment from their experiences within our Parks, Resorts and Cruises. As a Lead TPM, you will guide communication between Product Design & Creative, Product Management, Project Management, Portfolio Management, Engineering, and other DPEP partners. You will be an advocate for the Product Design & Creative team, a relationship builder, and an operational thinker. The Lead TPM will partner with leadership across our organization to influence resourcing plans and roadmaps, represent and report on design delivery, and align teams around the highest priority work. You will span strategy and tactical application, from evolving our team and partners from a focus on delivery to implementing strategy and vision, and promoting the opportunities to showcase where design can improve the Guest experience in support our mission of creating unparalleled digital experiences Guests and Cast.

You Will:

  • In partnership with the Mgr - Content Design & Operations and Lead TPMs, set forth strategy and roadmap of transformation programs for Design Operations across the T&D Product Design & Creative team.

  • Develop and improve the program management and planning processes for throughput across teams and broader work streams

  • Identify design team needs with regards to process, tools, documentation, asset management, etc.

  • Implement and lead required changes to make sure designers can be efficient and successful

  • Create & maintain processes that refine work intake for new projects, prioritization, road mapping and forecasting, track design and content debt, and creative project management across our LOBs and horizontal teams

  • Encourage and lead collaboration between partners and ensure inter-dependencies are understood and planned.

  • Serve as the voice for the team during planning and prioritization conversations that affect our designers' work; assess and simplify inbound requests, and partner with design leaders on solutions. Identify risks, prioritize and collaborate with partners to resolve promptly

  • Assess and improve flows of communication from working teams up to design leadership, and outward to partners, the executive team, and the company including team health reporting and support

  • Partner with leaders across T&D to help us navigate requests and allocate our designers to the right projects. Stay connected with our partners' reports and dashboards to monitor deliverables, dependencies, and priorities impacting our designers.

  • Promote a healthy work-life balance and put the wellness of the team first.

  • Support a design community through events, routines, and practices that amplify the voice of design

You Have:

  • 7+ years of operational or program management experience, preferably in a technical product space

  • Experienced with project management tools, including Confluence, JIRA, Smartsheets, and not only in how to use them but in how to build systems

  • Proficiency in excel (can perform complex functions) and Tableau ● Experience in user-centered design process, methodologies, and standards

  • Experience working with a diverse set of technical and non-technical partners

  • Experience working within technical and engineering organizations and keeping them updated on design progress

  • Demonstrated proactiveness in operational improvements within and outside of your team

  • Familiarity with design tools and technologies




Additional Information!:


About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Parks, Experiences and Products.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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